Help Desk Specialist

Barbaricum is seeking a Help Desk Specialist to provide first-line technical support for TRADOC G2 operations at Fort Leavenworth, KS. The role involves troubleshooting technical issues, assisting users, and ensuring system functionality in classified and unclassified IT environments, adhering to DoD cybersecurity protocols. Candidates need 1-4 years of IT support experience, particularly in government or DoD settings, focusing on incident resolution, system administration, and user support.

Must Have

• Respond to help desk tickets and provide technical support to users.
• Troubleshoot hardware, software, and network issues in classified environments.
• Escalate complex problems to higher-level IT staff as necessary.
• Document technical issues and solutions for future reference.
• Assist with user onboarding and training for IT systems.
• Active DoD Top Secret/SCI clearance.
• 1-4 years’ experience in IT support.
• Experience providing technical support in a DoD or government setting.
• Familiarity with Windows and Linux operating systems.
• Strong communication and problem-solving skills.

Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers, with a particular focus on Defense and National Security mission sets. We leverage more than 17 years of support to stakeholders across the federal government, with established and growing capabilities across Intelligence, Analytics, Engineering, Mission Support, and Communications disciplines. Founded in 2008, our mission is to transform the way our customers approach constantly changing and complex problem sets by bringing to bear the latest in technology and the highest caliber of talent.

Headquartered in Washington, DC’s historic Dupont Circle neighborhood, Barbaricum also has a corporate presence in Tampa, FL, Bedford, IN, and Dayton, OH, with team members across the United States and around the world. As a leader in our space, we partner with firms in the private sector, academic institutions, and industry associations with a goal of continually building our expertise and capabilities for the benefit of our employees and the customers we support. Through all of this, we have built a vibrant corporate culture diverse in expertise and perspectives with a focus on collaboration and innovation. Our teams are at the frontier of the Nation’s most complex and rewarding challenges. Join our team.

The selected candidate will provide first-line technical support for TRADOC G2 operations. The role will involve supporting classified and unclassified IT environments, troubleshooting technical issues, assisting users, and ensuring system functionality in alignment with DoD cybersecurity protocols. This role requires at least three (3) years of experience in IT support, particularly in government or DoD environments, with an emphasis on incident resolution, system administration, and user support.

Responsibilities:

• Respond to help desk tickets and provide technical support to users.
• Troubleshoot hardware, software, and network issues in classified environments.
• Escalate complex problems to higher-level IT staff as necessary.
• Document technical issues and solutions for future reference.
• Assist with user onboarding and training for IT systems.

Qualifications:

• Active DoD Top Secret/SCI clearance required.
• 1-4 years’ experience.
• Experience providing technical support in a DoD or government setting.
• Familiarity with Windows and Linux operating systems.

Strong communication and problem-solving skills.