Support Technician

The Support Technician at Skydance Animation is a member of the Information Technology team responsible for front-line triage and support of user-facing technology. This includes managing laptops, workstations, telephones, email, collaboration tools, and various applications. The role involves establishing strong relationships with staff, continuously improving support processes, and maintaining core technology systems. The technician will also collaborate with other teams, organize asset inventory, and support desktop operating systems and cloud applications for 100-400 artists and staff.

Must Have

• Be the first point of contact for technology and room related issues.
• Establish and maintain high quality inter-personal relationships with staff.
• Continuously improve support processes and communication.
• Maintain user-facing core technology systems and services.
• Organize technology asset inventory, new user setups, and software licensing.
• Support desktop operating systems including MS Windows, Mac OSX, and Linux.
• Support various software applications like Microsoft Office, Adobe Creative Cloud, Zoom.
• Support cloud applications including Google gSuite, Office365, and Atlassian products.
• Manage accounts and permissions on internal and cloud systems.
• Minimum 2 years of experience in IT support for non-technical users.
• Minimum 1 year of experience in an enterprise-level technology environment.
• Demonstrated ability to manage multiple competing priorities.
• Proven experience administering Mac OS and Windows.

Good to Have

• Experience supporting Linux workstations.
• Experience with Adobe Creative Cloud, Autodesk products, Zoom, Google gSuite, Office365, Avid, Foundry Flix, and Animation/VFX applications.
• Experience in the Visual Effects, Animation, or media and entertainment industries.
• Experience with collaborative media environments, video conference, multi-site media-review systems, or screening rooms.

Skydance offers a dynamic, inclusive, and ever-evolving culture where innovative ideas are welcomed, and growth fostered. The partnership between unique creativity and technological advancements are demonstrated within each pillar of the company. At the heart of it all is a commitment to boldly entertaining and relevant storytelling.

While all Animation studios look to hire people who are creative and hard-working, Skydance Animation is specifically looking for pioneers who seek to push the limits of what the world’s most collaborative art form can achieve, and to give those pioneers the space and the resources to build a new studio that’s doing something different.

If you’ve ever dreamt of what the early days of Hollywood must have been like, of what it takes to roll up your sleeves and break new ground, figure out a new process, and to one day say, “I was there when it all began,” then welcome aboard…

For information on Skydance’s privacy practices, see the Skydance U.S. Personnel Privacy Notice located at https://skydance.com/privacy-personnel/.

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The Support Technician at Skydance Animation is a member of the Information Technology team and is responsible for front-line triage and support of user-facing technology including laptops, workstations, telephones, email, collaboration tools, other application, software licenses, and connectivity. The IT team provides a wide range of services, including data center operations, cloud integrations, networking, large compute and storage farms, directory and communication services, backups, databases, operating systems, mobile computing, A/V, and technical support. #animation

This position is on-site 5 days a week.

Responsibilities

• Be the first point of contact for technology and room related issues that arise within the studio
• Establish and maintain high quality inter-personal relationships with production and studio staff
• Continuously improve the process and communication around support events in collaboration with the team and the IT Supervisor, Client Services & Media
• Effectively communicate support load, areas of knowledge assistance, and competing or conflicting priorities to the IT Supervisor, Client Services & Media
• Maintain select user-facing core technology systems and services within the environment
• Collaborate with Production and Production Technology teams to seamlessly handoff user-requests that are outside the scope of IT
• Organize technology asset inventory, new user setups, and software licensing
• Support desktop operating systems including MS Windows, Mac OSX, and Linux and related utilities, i.e., anti-virus and backup tools
• Support various software applications including Microsoft Office, Adobe Creative Cloud, Zoom, Autodesk RV and ShotGrid, and assist with various animation specific tools
• Support various cloud applications including Google gSuite, Office365, and Atlassian products
• Manage accounts and permissions on internal and cloud systems, including on-premises network storage, identity management, and VPN
• As a team, support 100-400 artists, production staff, overhead users, and technicians
• Collaborating on the planning and executive of facility-related projects that involve technology, such as office moves or expansions

Requirements

• 2+ years of experience in IT support of non-technical users
• 1+ years of experience in an enterprise-level technology environment
• Demonstrated ability to manage multiple competing priorities
• Demonstrated ability to interact with frustrated users positively and professionally
• Excellent communication skills in dealing with both technical and artistic groups
• Proven experience administering Mac OS and Windows
• Ability to tenaciously solve unfamiliar problems
• Experience supporting Linux workstations a plus
• Experience with Adobe Creative Cloud, Autodesk products, Zoom, Google gSuite, Office365, Avid, Foundry Flix, and Animation/VFX applications a plus
• Experience in the Visual Effects, Animation, or media and entertainment industries a plus
• Experience with collaborative media environments, video conference, multi-site media-review systems, or screening rooms a plus

The range for this non-exempt position in Los Angeles, CA is $28.00 - $35.00/hour. The rate offered may vary based on the candidate’s location, qualifications, experience and relevant expertise, among other factors. The range indicated is for base salary only and does not reflect the total compensation package, including bonus, benefits, etc.

We realize that skills and expertise can come from many different experiences and paths, and we encourage you to apply even if you don’t meet all of the requirements as written in the job description.

Skydance is a diversified media company founded by David Ellison in 2010 to create high quality, event-level entertainment for global audiences. The Company brings to life stories of immersive worlds across its feature film, television, interactive, and animation divisions.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.