IT Scrum Master

Job Description:

Would you like to work with cutting edge premium care support products and progress your career within a friendly and informal environment?

We are seeking a detail-oriented and proactive Scrum Master to facilitate Agile delivery, manage sprints, and foster collaboration across IT, digital delivery, and stakeholder teams. You will coach teams in Scrum principles, support continuous improvement, and help ensure the successful delivery of sprint goals. This role involves coordinating sprint ceremonies, backlog management, collaborating with offshore development teams, and providing transparent insights on progress and team performance.

About the role:

Sprint Management & Coordination:

• Organize and manage all sprint ceremonies, including sprint planning, backlog refinement, estimation sessions, daily stand-ups, sprint reviews, and retrospectives.
• Work closely with the development team, digital delivery team, and key stakeholders to ensure that sprints are well-executed and sprint goals are met.
• Help teams identify and manage dependencies and risks early in the sprint cycle.
• Promote a culture of continuous improvement, supporting the teams in refining and improving their sprint processes.
• Coach and support teams in applying Agile principles and Scrum methodologies effectively, fostering self-organisation and accountability.
• Facilitate the removal of impediments to team progress, working with stakeholders to resolve blockers quickly.

Backlog Management:

• Collaborate with stakeholders to maintain a healthy and prioritised product backlog.
• Manage the sprint backlog, ensuring that tasks are prioritized according to business needs, and that the backlog is continuously updated and maintained.
• Help the team maintain a sustainable pace and balanced workload aligned with sprint goals.

Capacity & Utilisation Management:

• Facilitate discussions on team capacity to support realistic sprint commitments and a sustainable workload aligned with sprint goals.
• Provide data-driven insights into team performance and utilisation to stakeholders and senior management.
• Monitor sprint metrics and Agile KPIs, including velocity, burn-down charts, and team capacity.

Offshore Supplier & Team Collaboration:

• Liaise with offshore development teams, ensuring alignment with in-house teams and seamless integration into sprint processes.
• Conduct supplier reviews with offshore teams, ensuring consistent delivery of work and addressing any issues related to quality or communication.
• Foster effective collaboration between onshore and offshore teams, ensuring shared understanding, alignment, and communication throughout the sprint cycle.

Stakeholder Management & Communication:

• Act as the primary point of contact between the development team, IT team, digital delivery team, and key stakeholders, ensuring that requirements are clearly communicated and understood.
• Provide regular status updates and progress reports to stakeholders, highlighting key sprint metrics, risks, and any deviations from the plan.
• Facilitate transparency and alignment between business and delivery teams through clear communication, sprint reviews, and data-driven insights.
• Respect the value of information by following Likewize's data protection / information security policies and procedures.

What experience / skills are we looking for?

Experience:

• 2+ years’ experience as a Scrum Master or Agile Delivery Lead in a software development environment
• Hands-on experience managing sprints and product backlogs in an Agile environment.
• Proven experience working with IT teams and digital delivery teams.
• Experience coaching teams in Agile principles and fostering self-organisation.
• Strong facilitation and conflict resolution skills.

Knowledge and Skills:

• Deep understanding of Agile methodologies, including Scrum.
• Strong experience with Agile tools such as Jira, Confluence, or similar for sprint and backlog management.
• Excellent communication and facilitation skills, with the ability to manage multiple stakeholders and teams effectively.
• Analytical mindset, with experience tracking sprint metrics and generating reports on team performance, capacity, and utilisation.
• Experience collaborating with offshore development teams and managing supplier relationships.

Desirable Skills:

• ITIL V4 foundation certificate or similar.
• Certified Scrum Master (CSM), PSM I, or equivalent Agile certification preferred.

Personal Attributes:

• Highly organised and detail-oriented, with the ability to manage multiple priorities and deadlines.
• Proactive and solution-oriented, with a strong focus on removing blockers and improving team efficiency.
• Strength of character to influence and motivate others to achieve delivery goals.

If you’re passionate about Agile delivery and enjoy empowering teams to deliver high-quality digital solutions, we’d love to hear from you.

What do we offer?

At Likewize, we care about you and your progression. We offer:

• A competitive salary and benefits package
• A supportive and collaborative culture
• A fun and dynamic work environment
• A range of learning and development opportunities
• Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption
• Access to a GP at any time, with prescriptions delivered to your home or work
• Enhanced Maternity, Paternity & Adoption
• My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases
• A fully paid Employee Assistance Programme
• Free onsite car parking
• Employee Discounts
• Cycle 2 work scheme
• Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave

Ensure Fairness & Embrace Differences

We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.

We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated and are essential to our success.

We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodations during the application or interview process, please let us know — we’re here to help.

Are you ready to join Likewize?

At Likewize, we are trusted by many of the world’s biggest brands to look after their customers tech. When their tech goes wrong we make it right.

We offer device protection insurance programs, repair services, upgrade and recommence solutions and also premium tech support.

The tech industry moves fast - but so do we. Innovation and disruption are in our DNA, so we are always challenging convention and looking for ways to do things better, quicker and making everything easier for our customers.

Doing that successfully takes trust, teamwork and a knack for making the complicated simple. We’re looking for creative, quick and relentless talent to join the team. Are you one of us?