Tech lead IT Help Desk

Plarium is seeking an open-minded, service-oriented Tech Lead IT Help Desk professional for their team in Herzliya, Israel. This role serves as the technical authority for all Help Desk matters, handling tier-1 tickets and tasks from office employees. Responsibilities include providing hands-on IT support (frontal, remote, and on-call), leading daily Help Desk operations, defining and improving procedures, and serving as an escalation point for complex hardware, software, OS, VPN, and network issues. The role also involves installing, configuring, and maintaining IT equipment, administering user accounts, and supporting office infrastructure, including gaming consoles and VR equipment.

Must Have

• Provide hands-on IT support (frontal, remote, on-call)
• Lead daily Help Desk operations and manage ticket queues
• Define and improve Help Desk procedures and standards
• Serve as technical escalation point for complex IT issues
• Install, configure, and maintain IT hardware and peripherals
• Administer user accounts in Active Directory, Azure AD, Google Workspace, Okta
• Support office infrastructure including conference rooms, printers, network
• Maintain IT equipment inventory and lifecycle
• Support gaming consoles and VR equipment
• 6+ years of experience in IT Help Desk / End-User Support
• Strong knowledge of Windows and macOS environments, Microsoft Office
• Experience with device management tools (Jamf, Intune, SCCM)
• Solid hardware troubleshooting skills for workstations and components
• Basic networking knowledge (LAN, switches, connectivity troubleshooting)

Perks & Benefits

• Beautiful offices with ergonomic chairs and desks
• On-site gym, yoga room, music room
• 5-star breakfast, freshly made coffee, shakes, afternoon salads
• Full health insurance coverage
• Learning and training programs
• Happy hours, team events, opportunities to connect with colleagues
• Relocation program

We are looking for an open - minded, service - orientated, hardworking professional IT helpdesk person to be part of the IT team in Israel. The employee will be the technical authority for any Helpdesk matter The employee will be handling helpdesk tier - 1 tickets and tasks requested by the office employees

Responsibilities

• Provide hands-on IT support (frontal, remote, and on-call) for end users
• Lead daily Help Desk operations, including ticket queue management, prioritization, and escalations
• Define, document, and improve Help Desk procedures and standards while remaining hands-on
• Serve as the technical escalation point for complex hardware, software, OS, VPN, and network issues
• Install, configure, and maintain laptops, workstations (including gaming/graphical), and peripherals
• Administer user accounts and access (Active Directory, Azure AD, Google Workspace, Okta)
• Support office infrastructure: conference rooms, printers, switches, and network connectivity
• Maintain IT equipment inventory and lifecycle management
• Support gaming consoles and VR equipment

What we expect

• 6+ years of hands-on experience in IT Help Desk / End-User Support
• Proven experience leading Help Desk initiatives, projects, or areas of responsibility
• Strong knowledge of Windows workstation environments and Microsoft Office
• Experience supporting macOS environments
• Hands-on experience with device management tools (Jamf, Intune and/or SCCM)
• Solid hardware troubleshooting experience (workstations, components, peripherals)
• Experience providing remote support
• Basic networking knowledge (LAN, switches, connectivity troubleshooting)
• Experience managing users and permissions in Active Directory
• Hands-on experience with Google Workspace (Gmail, Drive, Calendar, Meet)

What we offer

Step into our beautiful offices, where comfort meets inspiration.

Enjoy working in a space designed for your well-being, with ergonomic chairs and desks that support your health.

Take advantage of our on-site gym, unwind in the yoga room, or relax in the music room whenever you need a break. Start your mornings with a 5 star breakfast, and keep your energy up throughout the day with freshly made coffee, shakes, and afternoon salads from our in-house barista.

Your health is our priority, which is why we offer full health insurance coverage. We’re also dedicated to your personal and professional growth, offering learning and training programs to help you stay ahead.

Beyond work, our vibrant culture includes happy hours, team events, and plenty of opportunities to connect with your colleagues.

Join us and experience a workplace where your well-being and enjoyment come first.

What's next?

Send us your CV

1. Found the perfect job for you? Excellent. Send us your resume and a link to your portfolio, if applicable.

Test task

2. Our recruiters will ask you to perform a test task. This will allow you to demonstrate your professional skills and give us the chance to evaluate your work. If your test task meets our requirements, you will be invited for an interview with the technical team lead.

Professional Interview

3. This will give you the opportunity to tell us about your experience and allow us to explain the technical aspects of the job. If you live a long way from the studio, we can arrange a Skype interview instead.

Meeting with HR

4. After the professional/team lead interview, you will meet with our HR specialist. They will give you more information about your development prospects in the company and provide details regarding our employee benefits program.

Meeting with the VP / CEO

5. In some cases, depending on the position, you will be invited to meet the VP / CEO, for a final decision.

Ready to start

6. Once the above stages are complete, we will invite you to our studio to make a formal job offer. If you live in another city or country, you can use our relocation program to help you hit the ground running.

First day at work

7. You're ready to begin life at Plarium. Welcome, friend.

Keeping in touch

8. We keep all resumes and job applications on file. Don't give up if you're unsuccessful first time round - we'll contact you as soon as a suitable position appears.