Technical Support Intern

Join Razer as a Technical Support Intern, where you'll monitor and manage alerts on Slack and AWS dashboards, providing technical support and troubleshooting issues for internal teams. You'll use analytical and problem-solving skills to identify and resolve daily issues, gaining exposure to various AWS services. Razer offers a global mission to revolutionize gaming, providing an accelerated growth experience in a gamer-centric environment, shaping the future of the industry.

Must Have

• Monitor and manage alerts on Slack and AWS dashboards
• Provide technical support and troubleshoot issues with internal teams
• Use analytical and problem-solving skills to identify and resolve daily issues
• Good communication skills in English and Mandarin
• Basic knowledge of .NET Framework, .NET Core (ASP.NET Core MVC), Entity Framework Core/LINQ, JavaScript, and CSS
• Strong analytical and problem-solving skills
• Some familiarity with API design (Web API/RESTful) and SDKs
• Basic understanding of AWS services (CloudWatch, Lambda, SQS, RDS, ElastiCache, SES, ECS, microservices, dockerization, and containerization)
• Familiarity with databases and SQL queries

Job Responsibilities :

Key Responsibilities:

• Monitor and manage alerts on Slack and AWS dashboards.
• Provide technical support and troubleshoot issues with internal teams.
• Use analytical and problem-solving skills to identify and resolve daily issues.
• Gain exposure to AWS services such as CloudWatch, Lambda, SQS, RDS, ElastiCache, SES, ECS, microservices, dockerization, and containerization.

Pre-Requisites :

Qualifications:

• Good communication skills in both English and Mandarin are essential for this role. This ensures effective support for our global network of merchants and resellers, many of whom use English, while also catering to our valued partners in China who prefer to communicate in their local language.
• Basic knowledge of .NET Framework, .NET Core (ASP.NET Core MVC), Entity Framework Core/LINQ, JavaScript, and CSS.
• Strong analytical and problem-solving skills.
• Some familiarity with API design (Web API/RESTful) and SDKs.
• Basic understanding of AWS services (CloudWatch, Lambda, SQS, RDS, ElastiCache, SES, ECS, microservices, dockerization, and containerization).
• Familiarity with databases and SQL queries.

Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.

Are you game?

About Us

At Razer, you’ll be at the forefront of the most exciting industry in the world: gaming. As gaming evolves, so does the ecosystem that powers it: hardware, software and services. Guided by our mission “For Gamers. By Gamers.”, we create cutting-edge products and experiences that define the ultimate gameplay. Staying true to our mission, we’re relentlessly pushing boundaries and leading the charge in AI for gaming, shaping the future of the industry. At Razer, you won’t just witness this evolution; you’ll help drive it.

Joining Razer means being part of a global mission to bring gamers closer to the games they love. Whether you’re crafting the next generation of gaming gear or powering our global operations behind the scenes, you’ll take on meaningful work in a truly international, cross-cultural environment. The journey toward Being Phenomenal isn’t always easy, but gamers excel through teamwork, grit, and problem-solving. Our people are what make Razer exceptional. Together, we’ll take Razer to even greater heights.

Razer is proud to be certified a Great Place to Work® in both the United States and Singapore, and recognized as a Singapore Top Employer by the Top Employer Institute, reflecting our commitment to making your journey here a rewarding one.

Equal Opportunity Employer

At Razer, we believe diverse teams build better ideas and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected by the laws of the countries we operate in. We also provide reasonable accommodations where needed — including for disability or religious practices — so every team member can perform and contribute at their best.