Senior Operations Management Specialist

The Senior Operations Management Specialist supports Razer's growing FinTech business globally, acting as a key liaison between internal departments and external partners. This role ensures seamless operational workflows, accurate documentation, and efficient business processes, collaborating with Marketing, IT, Finance, Legal, and Compliance to support merchants, 3rd party distributors, and resellers. Responsibilities include daily operations, system management, documentation, reporting, cross-functional collaboration, and partner coordination, focusing on operational excellence in a fast-paced environment.

Must Have

• Perform day-to-day operational tasks and provide support for account setup within internal systems
• Monitor and manage operational workflows to ensure timely completion of tasks
• Maintain data accuracy and integrity across multiple operational platforms
• Troubleshoot operational issues and coordinate with relevant teams for resolution
• Prepare, maintain, and organize operational documents, including forms, SOPs, guidelines, and performance reports
• Create and update documentation to reflect current processes and best practices
• Generate regular and ad-hoc reports for management review
• Collaborate closely with cross-functional teams such as Marketing, IT, Finance, Legal, Compliance
• Facilitate communication between departments to resolve operational challenges
• Coordinate with global partners including merchants, 3rd party distributors, master resellers, and RGDH platform resellers
• Collect required materials and documentation from clients in a timely manner
• Address partner inquiries and provide operational support as needed
• Support both Global and China Market partner operations
• Identify opportunities for improvement in operational workflows and support the implementation of effective solutions
• Provide administrative support and assist in ad-hoc projects as needed
• Support special initiatives and business development activities as required
• Bachelor's degree in Business Administration, Operations Management, Finance, or related field

Good to Have

• Previous experience in FinTech, financial services, or technology industry
• Experience in business operations, operations management, or related roles
• Familiarity with partner management or B2B operations
• Experience working in a scale-up or fast-growth company environment
• Understanding of FinTech industry regulations and compliance requirements
• Basic understanding of payment systems and financial operations

Perks & Benefits

• Opportunity to make an impact globally
• Work across a global team located across 5 continents
• Gamer-centric #LifeAtRazer experience
• Accelerated growth, both personally and professionally
• Certified a Great Place to Work® in both the United States and Singapore
• Recognized as a Singapore Top Employer
• Commitment to providing an inclusive, respectful, and fair workplace
• Reasonable accommodations for disability or religious practices

Job Responsibilities :

The Senior Operations Management Specialist plays a vital role in supporting our growing FinTech business operations across global markets. This position serves as a key liaison between multiple internal departments and external partners, ensuring seamless operational workflows, accurate documentation, and efficient business processes. Working within the Business Operations team, you will collaborate with various departments including Marketing, IT, Finance, Legal, and Compliance to support our diverse partner ecosystem—including Merchants (Global and China Market), 3rd party pins distributors or master resellers, and Resellers (RGDH platform). This role is ideal for a detail-oriented professional who thrives in a fast-paced, cross-functional environment and is passionate about operational excellence.

Essential Duties and Responsibilities

Daily Operations & System Management

• Perform day-to-day operational tasks and provide support for account setup within internal systems
• Monitor and manage operational workflows to ensure timely completion of tasks
• Maintain data accuracy and integrity across multiple operational platforms
• Troubleshoot operational issues and coordinate with relevant teams for resolution

Documentation & Reporting

• Prepare, maintain, and organize operational documents, including forms, Standard Operating Procedures (SOPs), guidelines, and performance reports
• Create and update documentation to reflect current processes and best practices
• Generate regular and ad-hoc reports for management review

Cross-Functional Collaboration

• Collaborate closely with cross-functional teams such as Marketing, IT, Finance, Legal, Compliance, and others to ensure smooth internal workflows
• Facilitate communication between departments to resolve operational challenges
• Participate in team meetings and contribute to strategic planning discussions
• Support project initiatives that require multi-departmental coordination

Partner & Client Coordination

• Coordinate with global partners including merchants, 3rd party distributors, master resellers, and RGDH platform resellers
• Collect required materials and documentation from clients in a timely manner
• Address partner inquiries and provide operational support as needed
• Support both Global and China Market partner operations

Process Improvement & Administrative Support

• Identify opportunities for improvement in operational workflows and support the implementation of effective solutions
• Provide administrative support and assist in ad-hoc projects as needed
• Support special initiatives and business development activities as required

Pre-Requisites :

Education

• Bachelor's degree in Business Administration, Operations Management, Finance, or related field

Skills & Competencies

• Communication Excellence: Exceptional writing and communication skills in both Mandarin and English languages (written and verbal)
• Execution Capability: Strong execution ability with proven track record of completing tasks accurately and on time
• Technical Proficiency: Proficient in Microsoft Office Suite, with advanced skills in Microsoft Excel (formulas, pivot tables, data analysis)
• Attention to Detail: Meticulous approach to documentation and data management
• Organizational Skills: Excellent time management and ability to prioritize multiple tasks
• Problem-Solving: Analytical mindset with ability to identify issues and propose solutions
• Interpersonal Skills: Professional demeanor and ability to work effectively with diverse teams and stakeholders
• Adaptability: Flexible and able to thrive in a fast-paced, evolving environment

Professional Attributes

• Self-motivated individual contributor who can work independently
• Strong sense of ownership and accountability
• Collaborative team player with positive attitude
• Professional communication skills suitable for internal and external interactions
• Cultural sensitivity when working with global partners

PREFERRED QUALIFICATIONS

Experience

• Previous experience in FinTech, financial services, or technology industry
• Experience in business operations, operations management, or related roles
• Familiarity with partner management or B2B operations
• Experience working in a scale-up or fast-growth company environment

Additional Competencies

• Understanding of FinTech industry regulations and compliance requirements
• Basic understanding of payment systems and financial operations

Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.

Are you game?