Junior Application Support Engineer for Global Markets | IT CIB

Natixis in Portugal is seeking a Junior Application Support Engineer for its CIB Business Units. The role involves developing technical and functional knowledge, handling application support, proactive incident management, identifying solutions for recurrent issues, and continuously improving and automating procedures. The engineer will also be responsible for maintaining documentation, collaborating with dev teams, monitoring applications, and participating in change management, all while adhering to DevOps practices and promoting CI/CD approaches.

Must Have

• Develop technical and functional knowledge for application support.
• Proactive incident management and solution identification.
• Continuously improve and automate procedures.
• Monitor applications and infrastructure.
• Manage and solve production incidents.
• Minimum 3 years experience in application support or SRE.
• Proficiency in Linux and Windows environments.
• Scripting skills (Shell, Python, PowerShell).
• Experience with industrial schedulers (BMC/Control-M).
• Knowledge of web servers (TomCat, Apache, IIS, ARR).
• Database experience (Oracle, Sybase, SQL Server, MySQL, SQL).
• Experience with Infrastructure backups and monitoring tools.
• Knowledge of LDAP, Firewall, Reverse proxy, Active Directory, Kerberos.
• Basic networking knowledge.
• Mandatory B2 level English.
• DevOps mindset, communication, and teamwork.

Perks & Benefits

• Green Transportation Budget
• Electric bikes
• Flexible Hybrid Work Policy
• Honolulu Wellness Club
• Prayer Room
• Lactation Room
• Themed Villages that inspire creativity and collaboration
• Commitment to ESG and DEI strategies (inclusive, caring, and fair)

Company Description

Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide.

As part of Groupe BPCE’s international division, Natixis in Portugal designs and delivers solutions for its two core areas – Corporate & Investment Banking and Asset & Wealth Management – as well as transversal services that support all entities across the Group.

With more than 3,000 employees representing 46 nationalities, the teams work across Information Technology, Banking Support Activities, and Compliance, in an integrated, inclusive, and cross-functional way, supporting all business lines and platforms of the Group.

A disruptive mindset and a culture of proximity and agility identify Natixis in Portugal Team and reflect the company's mission to transform traditional banking at a global scale: a perfect match in the Portuguese dynamics and entrepreneurial ecosystem.

Job Description

We are looking for a Junior Application Support Engineer to work within our CIB Business Units. As a part of this team, you will be expected to develop technical and functional knowledge and handle support for the assigned applications, to be pro-active towards incident management and about identifying effective solutions to recurrent incidents, to continuously improve and automate procedures, to keep documentation up to date and to keep up with the dev team with regular follow-ups.

Main responsibilities and duties of the role:

• Develop and establish common practices & standards for increasing the resilience of services.
• Evaluate and recommend new technology to improve the existing ecosystem.
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
• Manage different stakeholders across different and complex distributed systems.
• Monitor applications and infrastructure in an effective way, compliant with the established SLA for all business lines, with reliability and scalability in mind.
• Work on development and operations activities, under a DevOps practice, build and promote CI/CD approach on systems and applications.
• Effectively manage and solve production incidents.
• Participate in change management (applications and infrastructure), which involves collaborating with different teams.
• Keep documentation up to date: document the components and operations of the applications (architecture, procedures, supervision need)
• Work with the development teams on defining the architecture of new applications, according to the infrastructure standards.
• Work closely with developers to assist them in adopting and improving their use of existing tools and practices such as alerting, obsolescence, vulnerabilities.
• Engage with other platform teams at Natixis to evaluate tooling, iterate on our incident response process, and hold effective post-mortems.
• Design, code, and operate tools and systems to reduce the amount of time and effort needed by our engineers to scale our products.

Qualifications

• Minimum 3 years of experience in similar roles.
• Experience in a Software, Infrastructure, Systems, and/or Site Reliability Engineering role.
• Good knowledge on both Linux and Windows environments.
• Good knowledge of scripting languages (Shell, Python and/or PowerShell).
• Experience with BMC/Control-M or another industrial scheduler.
• Experience with TomCat, Apache, IIS, ARR.
• Experience with databases (Oracle, Sybase, SQL Server and/or MySQL) and basic SQL knowledge.
• Experience with Infrastructure backups.
• Experience with monitoring tools (ideally Zabbix or Grafana).
• Knowledge of LDAP, Firewall, Reverse proxy, Active Directory and Kerberos.
• Basic networking knowledge.
• Good level of English - minimum B2 (mandatory).
• DevOps mindset.
• Ability to keep up with a demanding and fast-paced environment.
• Willingness to learn and evolve.
• Good communication skills.
• Ability to work in a team.

Additional Information

Our workplace reflects the vibrant spirit of our locations, with initiatives such as a Green Transportation Budget, electric bikes and a flexible Hybrid Work Policy. We promote wellbeing through the Honolulu Wellness Club, a Prayer Room, a Lactation Room, and themed Villages that inspire creativity and collaboration. Through our ESG and DEI strategies, we are committed to being inclusive, caring, and fair, ensuring every voice is heard and valued.