Helpdesk Engineer

2 Months ago • 2 Years + • Software Development & Engineering

Job Summary

Job Description

Welltech, a global leader in the Health & Fitness industry with over 200 million installs across five apps, is seeking a Helpdesk Engineer to join its IT team. The successful candidate will be the primary point of contact for employees requiring technical assistance, responsible for troubleshooting various IT issues, ensuring system operability, and providing excellent customer service. Key responsibilities include providing technical support via email and ticketing systems, troubleshooting Google Workspace, Okta, MacOS, and Mobile Device Management (MDM) issues, resolving problems with web services like Slack and Asana, preparing and configuring new workstations, maintaining ticket records, escalating complex issues, developing technical documentation, delivering user training, and collaborating on system improvements.
Must have:
  • Bachelor's degree in Computer Science or related field
  • 2+ years in technical support
  • Google Workspace administration
  • Okta administration
  • MacOS and MDM experience
  • Troubleshooting web services
  • Excellent communication skills
Good to have:
  • Experience with Jamf solution
  • Experience with FreshService ITSM
  • Experience with Asset Management tool
  • Experience with Jira
Perks:
  • Professional growth opportunities
  • Empowerment to lead and make an impact
  • Focus on achieving meaningful outcomes
  • Being part of a mission to create a healthier world

Job Details

🚀 Who Are We?

Welcome to Welltech—where health meets innovation! 🌍 As a global leader in Health & Fitness industry, we’ve crossed over 200 million installs with five life-changing apps, all designed to boost well-being for millions. Our mission? To transform lives through intuitive nutrition trackers, powerful fitness solutions, and personalized wellness journeys—all powered by a diverse team of over 700 passionate professionals with presence across 5 hubs.

Why Welltech? Imagine joining a team where your impact on global health and wellness is felt daily. At Welltech, we strive to be proactive wellness partners for our users, while continually evolving ourselves.

What We're Looking For

We are looking for a skilled and enthusiastic Helpdesk Engineer to join our IT team. In this role, you will be the first point of contact for employees seeking technical assistance. You will be responsible for troubleshooting a variety of IT issues, ensuring smooth operation of our systems, and providing excellent customer service to our employees.

Key Responsibilities:

  • Provide timely and effective technical support to employees via email and our ticketing system.

  • Troubleshoot issues related to Google Workspace, Okta, MacOS, and Mobile Device Management (MDM).

  • Resolve technical problems with various web services, including Slack and Asana.

  • Prepare and configure new employee workstations, including hardware setup and software installation.

  • Maintain detailed records of user requests and resolutions in the ticketing system (FreshService ITSM - a plus).

  • Escalate complex issues to senior IT staff when necessary.

  • Develop and maintain comprehensive technical documentation, such as user manuals and system configurations.

  • Deliver user training and guidance on Google Workspace and MacOS applications.

  • Collaborate with the IT team to identify and implement system improvements and upgrades.

Required skills:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.

  • Minimum of 2 years of experience in a technical support role with a focus on Google Workspace and MacOS.

  • Strong technical skills and experience with:

    • Google Workspace administration

    • Okta administration

    • MacOS and Mobile Device Management (MDM)

    • Troubleshooting web services (Slack, Asana)

    • Remote support tools and ticketing systems

  • Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.

  • Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.

Will be a Plus:

  • Experience with Jamf solution

  • Experience with FreshService ITSM

  • Experience with an Asset Management tool

  • Experience with Jira

Candidate journey: ⭕️ Recruiter call ----> ⭕️ Skills assessment-----> ⭕️ Meet the hiring manager


✨ Why You’ll Love Being Part of Welltech:

  • Grow Together: Join a culture that champions both personal and professional growth. Here, you’ll thrive as we learn, evolve, and succeed together.

  • Lead by Example: No matter your role, your leadership matters. Every team member is empowered to inspire and make an impact.

  • Results-Driven: We’re all about achieving meaningful outcomes. It’s not just about the effort, but the difference we make every day.

  • We Are Well-Makers: Be part of a movement that’s creating a healthier, happier world. Together, we make well-being a reality!

Check out some of our products

Muscle Booster — https://musclebooster.fitness/ 

Yoga-Go — https://yoga-go.io/ 

WalkFit -http://walkfit.pro

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About The Company

Welcome toWelltech—where health meets innovation! 🌍 As a global leader inHealth & Fitness industry, we’ve crossed over220 million installswith life-changing apps, all designed to boost well-being for millions. Our mission? To improve the health of millions of people through intuitive nutrition trackers, powerful fitness solutions, and personalized wellness journeys—all powered by a diverse team of over700+ passionate professionals with a presence across 5 hubs.Why Welltech?Imagine joining a team where your impact on global health and wellness is felt daily. At Welltech, we strive to be proactive wellness partners for our users, while continually evolving ourselves.

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