Helpdesk Specialist (Cabling Infrastructure)

##### Project description

OPTUM Care project, creating rack diagrams and site surveys. Identifying if we have enough space for the new equipment, cleaning up the environment, installing hardware to integrate existing environments into the broader topology, any issues, etc.

##### Responsibilities

• Space, power, environmental conditions, cabling and device audits.
• Processes and Policies when working such
• Understands effective communication across all levels of the organization (both upward and downward) with the appropriate message, the right tone, and the appropriate level of impact.
• Recognizes problems and can make recommendations/decisions on the best course of action to remediate.
• Strong cable management skills and experience running fiber and copper in a data center.
• Knowledgeable in Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage and basic cooling)

##### Skills

Must have

• High School Diploma/GED
• 3+ years' experience with Data Center/Raised Floor/Critical Facility space and support teams
• 3+ years' experience working in a data center environment or equivalent technology background
• 3+ years working experience with Microsoft Office Suite
• Ability to travel 25%
• Preferred Qualifications:
• Bachelor's Degree
• High and Low Voltage basic knowledge and/or practices

Nice to have

• Effective communication
• Efficient call handling

##### Other

Languages

English: C1 Advanced

Seniority

Regular