Helpdesk Technician
Job Summary
Job Description
- Carry out user account maintenance for new members, leavers and role changes
- Proactively provide information and regular communication to users on the progress of outstanding support requests via tickets
- Collaborate with internal and external teams to resolve issues and improve processes
- Experience providing IT technical support
- Good knowledge of Windows Operating systems and Active Directory, MS Office 365, G-Suite and Slack applications
- Troubleshooting experience in Microsoft and Apple ecosystem
- Customer-oriented mentality and excellent problem-solving skills with critical thinking
- Strong teamwork mindset and willingness to collaborate with individuals
- The ability to prioritize according to tasks as they arise
- Experience with JIRA ticketing system
- Basic Networking and Information Security skills
7 skills required
Job Details
Let's start with the role
We are looking for a motivated and customer-oriented person who will help and support Kaizen employees globally.
As an Helpdesk Technician, you will be responsible mainly for user access management along with the troubleshooting of all aspects regarding hardware and software issues related to our internal end-users.
In your role, you will help support the employees of a fast and dynamic business.
Responsibilities:
- Carry out user account maintenance for the new members, leavers and role changes;
- Proactively provide information and regular communication to users on the progress of outstanding support requests via tickets while also providing an indication of timescale for resolution;
- Collaborate with internal and external teams to resolve issues and improve processes.
Qualifications:
- Experience providing IT technical support;
- Good knowledge of Windows Operating systems and Active Directory, MS Office 365, G-Suite and Slack applications;
- Troubleshooting experience in Microsoft and Apple ecosystem;
- Customer-oriented mentality and excellent problem-solving skills with critical thinking;
- Strong teamwork mindset and willingness to collaborate with individuals;
- The ability to prioritize according to tasks as they arise.
Nice to Have
- Experience with JIRA ticketing system;
- Basic Networking and Information Security skills.
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About The Company
Kaizen Gaming is one of the biggest and fastest growing GameTech companies in the world. With a focus on Technology and People we aim to continually improve our products and services to provide the best and most trusted online gaming experience to our customers around the world.
We operate two brands in 13 countries: Betano (Portugal, Romania, Germany, Brazil, Bulgaria, Czech Republic, Chile, Peru, Ecuador, Canada-Ontario, Nigeria) and Stoiximan (Greece, Cyprus), and employ more than 2,200 people across three continents. Obsessed with our customers, we use technology and data to constantly push the boundaries of online gaming entertainment.
Why work with us
💻Tech the Ride | Our Adventure
We have made it our quest to shape and influence the GameTech industry globally. We Kaizeners move fast and make things happen: we imagine, develop and build with no
limitations. Working here means getting the freedom to explore as you help us create the technology that powers entertainment.
😎Pick #oneteam | Our Culture
We each have a role to play in building a company culture we can all trust. We Kaizeners are open, direct and respectful; we support each other to reach our goals as
#oneteam. Working here means facing challenges that inspire the team to be on its A-game to get the job done.
☝ Level up | Our Growth
We know our hard work will take us places. We Kaizeners get plenty of opportunities to supercharge our potential as the company grows, overcoming challenges with the support of our colleagues. Working here means continually finding new boundaries to push and new career horizons to reach.
Press Play on Potential!
Join our #oneteam
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