Hotel Front Desk Host - Full Time
9 Months ago • All levels
Job Description
The Hotel Front Desk Host is responsible for greeting guests, checking them in and out, and providing information about resort services, activities, and the surrounding areas. Responsibilities include assisting guests with questions, processing transactions (cash, credit cards, etc.), and ensuring a positive guest experience. The role requires excellent communication skills and a strong customer focus. Shifts will vary and include weekends and holidays.
Good To Have:
- Previous experience in Hotel, Guest services, and tourism industry
- Qualifications in Hotel, Hospitality or Tourism Management
Must Have:
- Solid guest service mindset
- Pleasant personality & strong customer focus
- Good communication skills
- Handle guest check-in/check-out
- Process transactions
Job Summary:
Front Desk Hosts are responsible for greeting Guests, checking them in and out of hotel rooms, and assisting Guests and enhancing their stay by providing information regarding Resort services, activities and surrounding areas as needed.
Responsibilities:
- Assist Guests during check-in and check-out, including phone interaction and face-to-face interaction
- Assist Guests with questions about tickets, directions, event schedules, and other information regarding the Resort to help create a magical experience
- Stationed at Front Desk to check-in guests and process all transactions regarding forms of payment (cash, credit cards, foreign currency, vouchers, etc.)
Basic Qualifications:
- Must have solid guest service mindset when handling all guests’ transactions. Pleasant personality and strong customer focus is a must
- Good communication skills
Preferred Qualifications:
- Previous work experience in Hotel, Guest services, and tourism industry
Preferred Education
- Preferably with qualifications in Hotel, Hospitality or Tourism Management
Additional Information:
SCHEDULE AVAILABILITYOur Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.
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