About the role

As an HR Advisor, you will play a pivotal role in supporting our Employer of Record service, helping companies hire and manage employees globally. You will guide clients through the employee lifecycle—from onboarding to offboarding—while addressing employee relations, claims, and compliance challenges.

Additionally, you’ll collaborate with cross-functional teams to refine workflows for hiring, onboarding, and transitions, ensuring Rippling delivers a seamless, technology-driven HR solution. This is a unique opportunity to deliver world-class HR advisory support to Dominican Republic and other LATAM countries and contribute to our mission of redefining global employment infrastructure.

While prior experience across all supported countries is a plus, it is not expected. We are looking for someone with 5+ years of HR advisory or generalist experience in Dominican Republic and who demonstrates the ability and willingness to quickly learn additional jurisdictions such as Canada and other LATAM countries. You’ll be supported by in-house experts and training resources as you expand your regional expertise.

• Policy and Procedure Development: Draft and implement compliance-driven policies and detailed standard operating procedures (SOPs) for leave management, performance management, investigations, claims, terminations, unemployment benefits, workers’ compensation, and grievance investigations.
• Employee Relations and Risk Mitigation: Handle complex employee relations issues, including leave management, terminations, and other matters posing regulatory risks.
• Workflow and System Setup: Collaborate with product, engineering, and compliance teams to configure and test workflows for hiring, onboarding, transitions, terminations, and statutory benefits.
• Client- and Employee-Focused Support: Respond to client and employee inquiries, develop programs and resources (e.g., help center articles, HR policies, etc.), and ensure the delivery of accurate, efficient HR services.
• Knowledge Transfer and Training: Train and coach internal HR Advisors on country-specific requirements to ensure continuity and compliance.
• Process Optimization: Design scalable, efficient processes that enhance the professionalization and delivery of HR services.
• HR Governance & Compliance: Ensure that our product data comply with employment laws and internal HR policies, maintain governance frameworks, and support audits and risk mitigation efforts.
• POA: Serve as the designated Power of Attorney (POA) for the legal entity/entities they support, with responsibilities including signing employee documentation and ensuring compliance with local employment regulations.

What you will need

• 5+ years of experience in Dominican Republic HR advisory or consulting services, or an internal HR role in a fast-paced organization. Experience in Canada, and any other LATAM countries is considered a plus.
• Strong knowledge of labor laws, employment regulations, and cultural nuances in Dominican Republic is required; familiarity with those in other LATAM countries is a plus.
• Expertise in managing employee claims related to unemployment benefits, disability/leave benefits, workers’ compensation, and grievances.
• Demonstrated proficiency as a super-user of HRIS platforms.
• Capable of answering questions regarding pay statements and payroll basics, including tax withholdings and earnings breakdowns, and conducting simple pay-related calculations.
• Strong project management and organizational skills, with exceptional attention to detail and time management.
• Excellent verbal and written communication skills, with a client-focused approach.
• Professional working proficiency in English and Spanish is required.
• Experience with benefits and pension administration is a plus.