HR Services Specialist - Maternity Cover

We are Progress (Nasdaq: PRGS) - an experienced, trusted provider of products designed with customers in mind so they can develop the applications they need, deploy where and how they want, and manage it all safely and securely.

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress.

As a HR Services Specialist, you’ll be a key member of our HR Shared Services function, supporting employees and managers across the full hire-to-retire cycle and helping deliver a seamless employee experience. You’ll work with systems like ServiceNow and Workday to process HR transactions, respond to employee inquiries, and support process improvements. If you’re organized, customer-focused, and eager to grow your HR expertise in a fast-paced global environment, we’d love to chat.

Please, note that this is a maternity cover position with an approximate duration of 1,5 years.

In this role you will:

• Act as the first point of contact for HR-related queries submitted via ServiceNow, ensuring timely and professional responses.
• Manage HR transactions in Workday, including onboarding, job changes, offboarding, and data maintenance.
• Maintain and update internal HR documentation and knowledge base articles to ensure clarity and consistency.
• Coordinate onboarding and offboarding processes, track fixed-term contracts and probation periods, and manage contractor processes via internal systems.
• Collaborate cross-functionally with HR Business Partners, Payroll, Total Rewards, Legal, and others to support day-to-day operations and special projects.
• Support HR audits and compliance efforts with accurate records and documentation.
• Identify and help implement process improvements and automation initiatives to improve efficiency and employee experience.
• Generate and analyze HR data reports to provide insights for decision-making.
• Conduct employee training sessions on HR systems and processes.
• Handle sensitive employee data with the highest level of confidentiality and professionalism.
• Help maintain local intranet content for employee-facing HR information.

Your background:

• 3+ years of experience in HR operations, shared services, or a similar role.
• Hands-on experience with Workday and/or ServiceNow is highly preferred.
• Good understanding of Bulgarian labor law and HR best practices.
• Excellent organizational, analytical, and problem-solving skills.
• Strong written and verbal communication skills in English.
• High level of confidentiality, professionalism, and attention to detail.

If this sounds like you and fits your experience and career goals, we’d be happy to chat.

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

Compensation:

• Generous remuneration package
• Employee Stock Purchase Plan Enrollment

Vacation, Family, and Health

• 30 days paid annual vacation
• An extra day off for your birthday
• 2 additional days off for volunteering
• Premium healthcare and dental care coverage
• Additional pension insurance
• Well-equipped gym on-site
• Co-funded Multisport card
• Daycare Center for your little ones onsite
• Flexible working hours and the opportunity to work from home.
• Free underground parking with a designated space for bikes and electric scooters

But most importantly a great company culture with wonderful colleagues to learn from and collaborate with!