IN-Senior Associate || Incident Management & Response - Disaster Recovery|| IN_IT_ Services CO|| IFS || PAN India

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary:

A career within Service Governance ensures that IT services are delivered effectively and efficiently, adhering to established policies and standards. As a Disaster Recovery Engineer, you will support the owners of technology to understand the resilience of business technology.

Responsibilities:

• Facilitate and assist in the development, testing, and validation of disaster recovery plans.
• Drive collaboration across various teams to ensure disaster recovery procedures are integrated and effective.
• Contribute to documentation related to disaster recovery processes.
• Participate in disaster recovery drills and real-time recovery efforts.
• Support the identification of critical systems and processes.
• Monitor and report on the effectiveness of disaster recovery plans

Mandatory skill sets:

• Excellent understanding of disaster recovery principles and best practices.
• Experience with backup and recovery tools and technologies.
• Experience using disaster recovery tools and technologies.
• Demonstrated experience with IT infrastructure, including servers, networks, and storage systems.
• Experience in disaster recovery planning and execution

Preferred skill sets:

• Certifications such as Certified Business Continuity Professional (CBCP) or Disaster Recovery Certified Specialist (DRCS).
• Ability to successfully collaborate across several teams to drive results.
• Strong analytical and troubleshooting skills.
• Proactive, resilient, and adaptable.
• Keep abreast with industry trends

Years of experience required:

7+ years and above.

Education qualification:

Any UG/PG

Education

Degrees/Field of Study required: Master Degree, Bachelor Degree

Degrees/Field of Study preferred:

Certifications

Required Skills

ITSM

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Creativity, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Embracing Change, Emotional Regulation, Empathy, Escalation Management, Inclusion, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC), Issue Management, IT Business Strategy {+ 24 more}

Desired Languages

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?