Inbound Sales Supervisor

Looking to develop more skills and take the next step in your career? SimpliSafe is seeking an experienced and motivated Inbound Sales Supervisor, passionate for building strong team(s), driven by our mission to make "Every Home Secure".

As a sales supervisor driving impacts in a new area of focus within Telesales, you will be responsible for achieving or exceeding a sales quota, key performance indicators and driving a culture of excellence aligned to our company values. If you are customer obsessed and are genuinely excited to provide security solutions that provide peace of mind, we would love to have you join our new sales team in our Richmond, VA Call Center!

What You’ll Do

• Coach for Performance: Use live listening, side-by-sides, and recorded call reviews to give real-time, actionable feedback that boosts conversion and strengthens sales skills.
• Ensure Sales Compliance: Uphold standards for call handling, product messaging, disclosures, and proper documentation—protecting both the customer and the business.
• Drive Accountability: Monitor KPIs and lead regular performance check-ins, providing clear expectations, support plans, and corrective action when needed.
• Develop Your Team: Create a high-performance culture with a strong coaching rhythm, skill development, and continuous learning.
• Represent the Voice of the Team: Act as a liaison between your agents and leadership—surfacing customer journey pain points, training gaps, and operational roadblocks.
• Support Talent Acquisition and Onboarding: Collaborate with peers and managers to help interview, hire, and onboard new Sales Agents—contributing to a thoughtful and consistent new hire experience.
• Support Cross-Functional Test & Learns: Take part in initiatives, pilots, and special projects that improve the inbound sales experience and drive team innovation.

What You’ll Need

• Sales Leadership Experience: Proven success managing or supervising a sales or customer service team, ideally in a call center or contact center setting.
• Passion for Sales as a Service: A deep belief that great sales outcomes are rooted in amazing customer experiences —building trust, uncovering needs, and delivering value with every interaction.
• Coaching Expertise: Deep knowledge of sales coaching best practices and a consistent track record of improving individual and team performance.
• Performance Management Skills: Comfort managing underperformance with clarity, empathy, and consistency.
• Compliance-First Mindset: Ability to ensure agents follow policy, meet disclosure and documentation requirements, and adhere to quality standards.
• Strong Communication: Able to deliver feedback with clarity, synthesize agent insights, and advocate effectively for team needs.
• Process and Change Agility: A flexible, growth-oriented approach to navigating changes in products, tools, and sales strategies.
• Team Builder: Experience in recruiting and onboarding talent and fostering strong team culture.

Must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS.

What Values You’ll Share

• Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them.
• Aim High - Always challenging oneself and others to raise the bar.
• No Ego - “no job too small” attitude, and open, inclusive and humble style.
• One Team - highly collaborative approach to achieving success.
• Lift As We Climb - A track record of investing in developing others and helping others succeed.
• Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.