Incident Manager, Google Play, Trust and Safety
Job Description
- Master's or PhD in relevant field
- 2 years experience in Incident Management
- Security Command Center experience
- 7+ years experience in relevant field
- Escalation management expertise
- Executive communication skills
- Cross-functional collaboration
- Incident response management
- Post-mortem analysis
- Bonus
- Equity
- Benefits
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 7 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
- Experience in escalation management, executive communications, or incident commanding workflows.
Preferred qualifications:
- Master's or PhD in relevant field.
- 2 years of experience in Incident Management, Triage or Security Command Center.
- Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
The US base salary range for this full-time position is $132,000-$194,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .
Responsibilities
- Triage, manage and respond to security and privacy incidents.
- Lead cross-functional response to particularly sensitive, high priority escalations, including sending executive communications, leading meetings with senior stakeholders, driving towards decision making across teams (Legal, Engineering, Communications etc.), and centralizing information from different sources.
- Manage or assist in conducting post mortems and incident reviews to capture lessons-learned and needed improvements to existing policy or enforcement processes, and ensure follow-up and closure for any action items identified.
- Manage multiple projects of moderate to high complexity and scope.
- Perform on-call responsibilities on a rotating basis, including weekend coverage. This role works with sensitive content or situations and may be exposed to graphic, controversial, or upsetting topics or content.
