Infrastructure Engineer

Description

• Responsible for field installation & support of infrastructure hosting SS8 Products in often secure environments.
• Ensure all Client PCs and servers are appropriately hardened and secured in accordance with CESG guidance and industry best practice.
• Domain Controller Administration – FSMO roles, ensure high availability and monitor replication
• Implement periodic patching schedules for all client PCs and windows Servers deployed in customer environments.
• Deploy and configure a suitable anti-virus solution for use by all servers and workstations in customer environments.
• Deploy, configure and maintain fully integrated Security Information and Event Management (SIEM) solution
• Document and provide knowledge transfer information across multiple groups within and out of SS8
• Assist customers with upgrades of hardware and software
• Be the interface for New Infrastructure Introduction
• Help customers with equipment configuration
• Provide training on infrastructure operation, one-on-one or in small groups
• Provide remote support to customer base
• Will be required to participate in customer technical assistance troubleshooting conference calls
• Will be required to participate in an on-call rotation with other team members in order to provide 24x7 support to our customer base

• Experience of Microsoft deployment toolkit (MDT) 
• Prior commercial experience in an infrastructure role 
• Experience of deploying and maintaining Microsoft Exchange based messaging system  
• Experience of deploying and maintaining VMware vSphere environments (including creation of VM’s and virtual switches) 
• Experience of Windows Server, Active Directory and similar infrastructure technology such as DNS, DHCP, Organizational Units and Group Policy. 
• Experience of working with Windows Server update Services (WSUS)  
• Experience of Microsoft deployment toolkit (MDT) 
• Managing security baselines and hardening of servers.  
• Networking fundamentals - LAN/WAN, routers, switches, firewalls 
• Technical understanding of network and IT security
• Outstanding customer service, verbal and written communication skills 
• Must be able to travel 

• Knowledge of UNIX/Linux system and Service Administration
• Knowledge or experience of deploying and supporting Network Attached Storage (ideally NetApp or Dell)
• Knowledge or experience of working with a Security Information and Event Management (SIEM) solution
• Experience of deploying and maintaining Atlassian Confluence  
• Broad knowledge of regulatory compliance
• Experience with Kubernetes and containerized methods of deploying software.

• BA/BS in technology related field (desired)
• 5+ years of experience in high tech, preferably in telecom
• Must be able to travel (including driver’s license)
• Must be willing to acquire Security Clearance or already hold some form of Security Clearance.