Integration Support Specialist (Mandarin & English)

2 Minutes ago • All levels • Customer Service

Job Summary

Job Description

As an Integration Support Specialist, you’ll support publishers and merchants through their Codapay integration journey — from setup to post-launch. You’ll assist with API guidance, troubleshoot technical issues, and ensure a smooth go-live. This hybrid technical-operations role is ideal for those eager to grow their API and project coordination skills.

Must have:

Guide merchants through integration setup, including sandbox access, test credentials, and Coda Portal configuration for Payin and Payout products.
Address common integration issues such as callback failures, parameter mismatches, or incorrect environment setup; respond to basic API-related queries.
Monitor and track open technical issues throughout the integration lifecycle, escalating complex problems to relevant teams when necessary.
Collaborate with internal stakeholders (Product, Engineering, Commercial) to ensure system readiness; support User Acceptance Testing (UAT) and go-live checklist completion.
Track transaction success rates and error logs during initial launch phases, proactively reporting anomalies like low conversion rates or payment failures.
Assist partners with post-launch configurations such as SFTP or Webhook reporting setup; investigate data discrepancies and callback anomalies.
Maintain and improve integration guides and internal documentation based on recurring issues or partner feedback to enhance support efficiency.
Work with Compliance and Finance teams on KYC or reconciliation queries, and partner with Technical Support for seamless post-launch case handovers.

Good to have:

Hands-on experience with tools like Postman, SQL, or basic scripting

8 skills required

8 skills required for this role

Add these skills to join the top 1% applicants for this job

cross-functional

communication

problem-solving

game-texts

cross-functional-collaboration

quality-control

postman

sql

Job Details

Responsibilities

Merchant Integration Support (Payin & Payout) - Guide merchants through integration setup, including sandbox access, test credentials, and Coda Portal configuration for Payin and Payout products.
Technical Troubleshooting - Address common integration issues such as callback failures, parameter mismatches, or incorrect environment setup; respond to basic API-related queries.
Issue Tracking & Escalation - Monitor and track open technical issues throughout the integration lifecycle, escalating complex problems to relevant teams when necessary.
Go-Live Coordination - Collaborate with internal stakeholders (Product, Engineering, Commercial) to ensure system readiness; support User Acceptance Testing (UAT) and go-live checklist completion.
Early Launch Monitoring - Track transaction success rates and error logs during initial launch phases, proactively reporting anomalies like low conversion rates or payment failures.
Post-Launch Partner Support - Assist partners with post-launch configurations such as SFTP or Webhook reporting setup; investigate data discrepancies and callback anomalies.
Internal Documentation & Feedback Loop - Maintain and improve integration guides and internal documentation based on recurring issues or partner feedback to enhance support efficiency.
Cross-Functional Collaboration - Work with Compliance and Finance teams on KYC or reconciliation queries, and partner with Technical Support for seamless post-launch case handovers.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience
Familiarity with API integration concepts (REST preferred)
Hands-on experience with tools like Postman, SQL, or basic scripting is a plus
Strong problem-solving and communication skills
Native Mandarin speaker and fluent in English
A willingness to learn and grow in a fast-paced technical environment