Intern, Viewer Experience, Disney+ APAC

2 Months ago • Upto 1 Years • Administrative

Job Summary

Job Description

The Viewer Experience Intern for Disney+ APAC (excluding Korea and Japan) will support the Global Partner Management team, working closely with Business Process Outsourcing (BPO) partners. Responsibilities include compiling weekly performance reports, conducting BPO check-ins, providing operational support, identifying areas for improvement, collaborating with cross-functional teams, troubleshooting product issues, and analyzing performance data to identify trends and root causes. The role requires strong communication, organizational, and problem-solving skills, and the ability to work autonomously in a fast-paced environment. This internship offers experience in performance management, stakeholder communication, and data analysis within a global entertainment company.
Must have:
  • Bachelor's degree in Business Admin or related field
  • Strong organizational & process orientation skills
  • Excellent communication & problem-solving skills
  • Proficient in Google Suite & MS Office
  • Full-time availability July-December 2025
Good to have:
  • Mandarin/Cantonese speaking
  • Experience with Tableau & Salesforce

Job Details

Job Summary:

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

We are seeking a capable and customer focused intern for the position of Viewer Experience Intern for Disney Streaming covering Disney+ APAC (excl KR and JP). This role is within the Global Partner Management team and will work closely with our APAC Business Process Outsourcing (BPO) partners.

This individual will report directly to the Viewer Experience (VX) Manager, APAC and will collaborate cross-functionally with the broader Disney Streaming team, the global VX team, as well as groups and stakeholders from business units across The Walt Disney Company.

We require an individual who is highly motivated to bring the best customer experience to our viewers. You possess strong communication and organizational skills, and you are comfortable working in a fast-paced environment autonomously.

 

Responsibilities:

Operational performance management

  • Compile and deliver weekly Viewer Experience performance reports summarizing Business Process Outsourcer (BPO) performance and trending issues for the benefit of stakeholders across the business
  • Pull ad hoc issue/ trend specific BPO performance reports as required
  • Run weekly checkins with the BPOs and share business updates as needed
  • Take and distribute meeting notes as required

Team collaboration

  • Provide daily operational support for BPOs on contact drivers, customer feedback, and identify areas of improvements
  • Communicate with Viewer Experience (VX) Teams across the business on BPO pain points
  • Collaborate with cross functional Disney Streaming team on product initiatives

Problem solving

Assist with investigatory work, analysing performance data to identify trends and root causes and reviewing samples of data to pull out specific examples illustrative of particular issues

Audit and troubleshoot product issues, providing escalations to product and engineering teams as necessary

Internship Requirements:

  • Currently an undergraduate pursuing a bachelor's degree
  • Still an undergraduate and not yet graduated during the internship period
  • Must be available for full-time internship commitment (Monday to Friday, 9am-6pm) between July to December 2025
  • Indicate your internship availability (start and end date) in your resume
  • Indicate your expected graduation date in your resume

*Please apply to this job posting only if you are available for a full-time internship during the stated period. Please note that only shortlisted candidates will be contacted.

Requirements:

  • Currently an undergraduate pursuing a bachelor's degree in Business Administration, or a related field
  • Self-starter, self-motivation and are always looking for opportunities to improve processes
  • Strong organizational and process orientation skills; able to plan, meet deadlines, produce workflows and implement processes confidently
  • A curious mindset with the ability to think strategically and drive results
  • Strong team player with a positive and determined attitude
  • Possesses strong interpersonal skills with a high level of enthusiasm in collaborating in cross functional teams.
  • Thrive in a high paced environment and adapt quickly to changing priorities; willingness to learn, ask questions, demonstrate resourcefulness and attention to detail, and work with ambiguity
  • Excellent written and verbal communication skills
  • Excellent time management and multi-tasking skills
  • Passionate about customer experience and providing seamless interactions to viewers
  • Proficient in Google Suite, MS Office
  • Mandarin/Cantonese speaker is a plus
  • Experience in Tableau, Salesforce is a plus

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

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About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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