Role Overview

We are seeking a dedicated and dynamic professional to join our team and help advance our internal communications-focused and content and channel operations. This role involves overseeing the management and activation of engaging content across our internal platforms and communication channels, supporting a positive and cohesive experience for colleagues and agency partners. Exceptional written and interpersonal communication skills are a must, and the ideal candidate will possess a keen eye for detail and a passion for driving efficient and effective processes. The ideal candidate will have strong organizational and problem-solving skills, with a proactive and solution-oriented approach to their work. Any candidate should be a self-starter and comfortable managing multiple projects and deadlines in a fast-paced environment.

Key Responsibilities

Strategy Execution

• Support implementation of a comprehensive internal channel and content strategy that aligns with the company's goals and values.
• Track tasks and deadlines across the function to help ensure progression of all projects.
• Monitor and assess the performance of internal communication efforts, using insights to help refine approaches and identify best practices.
• Document and refine processes and protocols to support the function and its stakeholders.

Content Management

• Create, curate, and manage high-quality content for internal platforms, including our intranet, internal newsletter, email campaigns, and digital signage.
• Utilize content management systems (CMS) for the day-to-day management of internal communication channels, ensuring that content is current, accurate, and easily accessible to employees.
• Monitor and control quality across content outputs for grammar, conciseness, clarity, and accuracy.
• Uphold brand guidelines across internal communication channels to posi
• timely reflect company identity and culture.

Collaboration and Stakeholder Engagement

• Collaborate with various teams to gather content project requirements, ensuring that all outputs are timely, impactful, and aligned to plans for execution.
• Ensure on-time execution of content and publishing projects by managing stakeholders and deadlines.
• Coordinate with Internal Communications, Marketing, and IT teams to maintain channel operations as needed.
• Assist as needed with cross-training and support to employees on the use of internal communication tools and platforms.

Innovation and Continuous Improvement

• Support channel operations team with ad hoc projects to drive operational improvements and strategic goals.
• Stay abreast of industry trends and best practices in internal communications, channel operations, and web content management.
• Foster a culture of continuous improvement by soliciting and incorporating feedback from employees and stakeholders.
• Identify opportunities for innovation and improvement in internal communication strategies and tools.
• Support initiatives to enhance the effectiveness and engagement of internal communications, leveraging new technologies and methodologies as appropriate.

Qualifications and Skills

• Required
  • Bachelor's degree in Communications, Marketing, Journalism, or a related field.
  • 2-5 years of experience in internal communications or employee engagement.
  • Exceptional writing, editing, and proofreading skills, with an eye for detail and accuracy.
  • Proficiency in using content management systems (CMS) and other digital communication tools.
• Strongly preferred
  • Experience managing internal channels, such as intranets, digital signage, email newsletters and/or campaigns.

Location:

• This role is hybrid with 3 days a week in our Hudson Yards headquarters in New York, NY. Options for assignment to another tristate hub offices — i.e., Holmdel, NJ, or Stamford, CT — may be considered as alternatives for highly qualified candidates.