Internship Programme (12 months Internship/workplace experience)
Job Summary
Job Description
Macmillan Education South Africa is seeking motivated students or graduates for a 12-month Customer Services Internship. This program offers practical experience in the publishing industry, focusing on customer support. Interns will assist the Customer Services team with daily administrative tasks, process customer orders, respond to queries via phone and email, maintain records, and collaborate with internal teams to ensure efficient service delivery. The role requires strong communication, attention to detail, and time management skills, ideal for individuals eager to learn in a fast-paced environment.
Must have:
- Assist the Customer Services team with daily administrative and support tasks
- Process customer orders and ensure accurate capturing of information
- Respond to customer queries via phone and email in a professional manner
- Maintain filing systems and update customer records as needed
- Collaborate with internal teams to ensure efficient service delivery
- Provide general support to the department and contribute to continuous improvement efforts
Perks:
- Monthly stipend
2 skills required
Job Details
Macmillan Education South Africa is looking for motivated and passionate students or graduates to join our Customer Services Department as part of a 12-month internship/workplace experience programme. This opportunity is ideal for individuals who are eager to gain practical experience and contribute to delivering excellent customer support within the publishing industry.
Minimum Requirements:
- Matric (Grade 12)
- A relevant qualification or National diploma/degree in Business Administration, Communication, or a related field
- Strong communication and interpersonal skills
- High attention to detail and accuracy
- A responsible, motivated, and proactive attitude
- Ability to manage time effectively and multitask
- Willingness to learn and work in a fast-paced team environment
Key Responsibilities:
- Assist the Customer Services team with daily administrative and support tasks
- Process customer orders and ensure accurate capturing of information
- Respond to customer queries via phone and email in a professional manner
- Maintain filing systems and update customer records as needed
- Collaborate with internal teams to ensure efficient service delivery
- Provide general support to the department and contribute to continuous improvement efforts
Applications
All applicants who are interested in this programme and who meet the requirements may send their application letter and CV to the above link.
Closing date: 08 August 2025
NB: In terms of meeting the company’s goals with respect to Employment Equity, people with disabilities are encouraged to apply.
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About The Company
We are an ambitious and dynamic organisation, and home to some of the best-known names in research, educational and professional publishing. Working at the heart of a changing industry, we are always looking for great people who care about delivering quality to our customers and the communities we work alongside. In return, you will find that we open the doors to discovery for all our employees – offering opportunities to learn from some of the best in the business, with a culture that encourages curiosity and empowers people to find solutions and act on their instincts.
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