IT End User Services Specialist

A Moving Experience.

Cerence Inc. (Nasdaq: CRNC and www.cerence.com) is the global industry leader in creating unique, moving experiences for the automotive world. Spun out from Nuance in October 2019, Cerence is a new, independent company that has quickly gained traction as a leader in the automotive voice assistant space, working with all of the world’s leading automakers – from Ford and Fiat Chrysler to Daimler, Audi and BMW to Geely and SAIC – to transform how a car feels, responds and learns. Its track record is built on more than 20 years of industry experience and leadership and more than 325 million cars on the road today across more than 70 languages.

For our Montreal operations, we are looking for an IT End User Services Specialist. This is a great opportunity to build your skills as an IT professional and to progress your career.

Your main responsibilities will be, but not limited to:

• Perform analysis and resolution of day-to-day End Users incidents and service requests within SLA (including Hardware and Software issues) using our Jira ticketing system.
• Support Windows, Mac, and Mobile devices.
• Manage hardware and desk space for leavers and joiners and maintain IT asset inventory.
• Perform Laptop build checks, installs, rebuilds, etc.
• Meeting room and AV support including Microsoft Teams Rooms.
• Participate in and drive End User enablement opportunities and continuously improve IT tools and services.
• Create IT knowledgebase articles for End Users and Service Desk.
• Support IT projects as required such as Tech Refresh, Patching, etc.
• Staying current on emerging technologies and industry changes.

To succeed in this role, the incumbent should have:

• Bachelor’s degree with a minimum of 2 to 5 years of relevant experience.
• Experience supporting Windows and macOS operating systems.
• Knowledge of current Microsoft Office 365 productivity suite.
• Troubleshooting and root cause analysis skills.
• Exceptional communication and interpersonal skills in English.
• Ability to communicate technical topics to non-technical personnel.

These additional skills are a plus:

• Knowledge of Microsoft Intune and Windows Autopilot.
• Knowledge of PowerShell scripting.
• Communication and interpersonal skills in French.

Cerence Inc. (Nasdaq: CRNC and www.cerence.com) is the global industry leader in creating unique, moving experiences for the automotive world. Spun out from Nuance in October 2019, Cerence is a new, independent company that has quickly gained traction as a leader in the automotive voice assistant space, working with all of the world’s leading automakers – from Ford and Fiat Chrysler to Daimler, Audi and BMW to Geely and SAIC – to transform how a car feels, responds and learns. Its track record is built on more than 20 years of industry experience and leadership and more than 500 million cars on the road today across more than 70 languages.

As Cerence looks to the future and continues an ambitious growth agenda, we need someone to join the team and help build the future of voice and AI in cars. This is an exciting opportunity to join Cerence’s passionate, dedicated, global team and be a part of meaningful innovation in a rapidly growing industry.

EQUAL OPPORTUNITY EMPLOYER

Cerence is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, gender identity, gender expression, sex, sex stereotyping, pregnancy, national origin, ancestry, religion, physical or mental disability, medical condition, marital status, citizenship status, sexual orientation, protected military or veteran status, genetic information and other protected classifications. Cerence Equal Employment Opportunity Policy Statement.

All prospective and current Employees need to remain vigilant when it comes to executing security policies in the workplace. This includes:

• Following workplace security protocols and training programs to familiarize with the ways to maintain a safe workplace.
• Following security procedures to report any suspicious activity.
• Having respect for corporate security procedures to allow those procedures to be effective.
• Adhering to company's compliance and regulations.
• Encouraging to follow a zero tolerance for workplace violence.
• Basic knowledge of information security and data privacy requirements (e.g., how to protect data & how to be handling this data).
• Demonstrative knowledge of information security through internal training programs.

About Us

We’re creating moving experiences for vehicles around the world. We’re Cerence. We utilize sophisticated A.I. and sensor data to entertain, inform and delight drivers and passengers. Whether it’s voice, gesture, gaze or touch technologies, the experience is the sum of the parts. Raise windows with a quick glance, hear a restaurant review with the point of a finger, display an augmented reality cityscape on a windshield, drive with just the sound of your voice.

The future is connected cars, autonomous driving, ride sharing and e-vehicles. By 2025 that’s an estimated $3.7 billion market. We see nothing but green lights.

Connect with us today!

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