IT Helpdesk / IT Operations Specialist – Full-Time, On-Site Bucharest

Maximum Entertainment is seeking a full-time, on-site IT Helpdesk / IT Operations Specialist in Bucharest. This hands-on role involves providing first and second-line IT support, managing office IT equipment, and maintaining systems for internal teams. Key responsibilities include installing and configuring devices, troubleshooting Windows, macOS, and Linux environments, and administering Microsoft 365, Google Workspace, and Okta. The specialist will also handle VPN and connectivity issues, document solutions, and manage IT asset inventory to ensure smooth operations across the organization.

Must Have

• Provide first and second-line IT support
• Manage office IT equipment and devices
• Support Windows, macOS, and Linux environments
• Administer Microsoft 365 and Google Workspace
• Manage Okta for identity management
• Troubleshoot VPN and connectivity issues
• Maintain IT asset inventory and documentation
• 3+ years in IT Helpdesk or Technical Support
• Strong knowledge of Windows, macOS, and Linux OS
• Experience with Microsoft 365, Google Workspace, Jira, Cloudflare
• Solid understanding of networking concepts
• Excellent problem-solving, communication, and attention to detail

About Maximum Entertainment

Maximum Entertainment is a global entertainment company dedicated to creating high-quality experiences spanning the entire value chain of video games, including development, publishing, transmedia, sales, and operations. It provides collaborative resources to its partners through in-house publishing, as well as its development division. With more than 300 titles in its catalog, Maximum Entertainment has partnered with best-in-class creators and franchises around the world to deliver magic to the gamer in everyone. Maximum Entertainment has offices around the world.

About the role

We are expanding our IT operations and are looking for a full-time IT Helpdesk / IT Operations Specialist to support our internal teams and systems.

This is a hands-on role focused on reliability, structure, and day-to-day IT operations. You will be a key point of contact for internal users, ensuring that our tools, devices, and processes run smoothly across the organization.

Key Responsibilities

• Provide first- and second-line IT support via email, Slack, and Jira
• Handle office IT support, including equipment and peripherals
• Install, configure, and maintain laptops, desktop PCs, development consoles, and other devices for new and existing employees, including onboarding and offboarding
• Troubleshoot and support Windows, macOS, and Linux environments
• Manage Microsoft 365 and Google Workspace (user accounts, licenses, access management)
• Support Okta for identity management, group, license, and permission assignments
• Assist users with VPN, connectivity, and performance issues
• Document solutions and maintain accurate records in the ticketing system
• Maintain IT asset inventory and support internal process improvements

Qualifications

• 3+ years of experience in IT Helpdesk or Technical Support roles
• Strong knowledge of Windows, macOS, and Linux operating systems
• Experience with Microsoft 365, Google Workspace, Atlassian Jira, and Cloudflare administration, along with a solid understanding of networking concepts and troubleshooting
• Excellent problem-solving, communication, and attention to detail skills
• Ability to work independently and manage multiple priorities in a fast-paced environment

Position Details

• Type: Full-time, On-Site
• Type of contract: we are offering a 12 month contract with the extension possibility.
• Focus: Internal IT support and operations