IT Specialist

Company Description

At People Can Fly, we are a major AAA games development studio, operating on two continents. We’ve come a long way from being just a local industry pioneer in the early 2000s. Our goal is to always find a right balance between the studio’s heritage and our ambitious plans.

Founded in 2002, we made our mark on the shooter genre with titles such as Painkiller, Bulletstorm, Gears of War: Judgment, and Outriders. We are one of the most experienced Unreal Engine studios in the industry and we are expanding it with in-house solutions called PCF Framework.

With over 20 years of experience, PCF sets out to explore new horizons. We aim to combine our expertise with creativity of the best and most forward-thinking talents in the industry to work together on the new generation of action games for the global gaming community.

If you decide to accompany us on this journey, you’ll have a unique opportunity of a professional growth, in a exciting, multinational environment, alongside leaders in the industry on bringing a brand-new unique experience to the players worldwide.

For more information, please visit: www.peoplecanfly.com.

Job Description

• IT support for Desktop Support and Systems
• Collaborate with internal teams to identify and address technical challenges.
• Users support (including Google Workspace, Autodesk, Adobe, Active Directory, and Perforce)
• Troubleshooting a variety of technical issues across different operating systems, various applications, and hardware
• Video Conferencing troubleshooting, including Google Meet, Zoom, and Slack
• Provide technical guidance on applications and security practices
• Procurement and device management
• Troubleshooting remotely via TeamViewer
• Support employee technology lifecycle, i.e. hardware, software, and peripherals.
• Asset and software tracking
• Provide excellent customer service and support to end-users
• Provide technical support onsite and remotely
• Document and maintain accurate records of technical issues and resolutions

Qualifications

• Ability to read users and make great judgment calls
• Patience and a desire to provide world-class customer service
• Flexible and inclusive interpersonal and communication skills
• Proven ability to work independently with minimal supervision; must be a self-motivated, self-starter that can initiate ideas and take ownership of work
• Ability to utilize root cause analysis to identify problems from symptoms and implement solutions inclusively with the team and business partners
• Ability to learn new technologies quickly and with minimal guidance
• Thrives on technical challenges and takes pride in solving them
• Strong interpersonal and communication skills, with a customer-centric approach

Additional Information

What we offer:

• Benefit package 100% paid by PCF. The insurance company reimburses 100% of claims (Up to $1000 per service a year, as well as individual family coverage).
• Full Dental coverage, including major dental.
• 4% RRSP matching before tax deductions, 100% vested on day 1.
• Paid week off during Winter Holidays.
• 20 paid vacation days and 5 paid sick days.
• Free virtual health and mental well-being sessions are included in the plan for members and their dependents.
• Personal development opportunities and ability to work in a global environment.
• Work in a creative team with people full of passion for what they do.