IT Support Coordinator

3 Months ago • All levels • IT & Infrastructure • $52,165 PA - $69,554 PA

Job Summary

Job Description

The IT Support Coordinator at Hawk-Eye will provide comprehensive IT support, encompassing endpoint provisioning, 1st and 2nd line global support, and participation in IT projects. Responsibilities include managing US staff endpoints, office networks, and global IT systems. The role demands strong technical skills, excellent communication, and the ability to manage multiple priorities. The position requires four days in the Atlanta office and one day remote, with occasional after-hours support for critical issues. The ideal candidate will be highly motivated, self-driven and have a desire to learn and grow.
Must have:
  • Windows/Mac OS proficiency
  • Excellent communication skills
  • Networking experience
  • Troubleshooting & problem solving
  • Global IT support experience
  • Jira ticketing system experience
  • US staff endpoint support
Good to have:
  • Linux, Android, iOS experience
  • Cloud platform experience (Azure, Intune, etc.)
  • Firewall and VPN experience
  • NAS system administration
Perks:
  • Bonus
  • Benefits

Job Details

Job Title: IT Support Coordinator

Location: Atlanta, GA

Contract: Full Time

Salary: $52,165 - $69,554 plus bonus and benefits

About the Role:

Hi there, I'm Sajid and I'm the Head of IT Support here at Hawk-Eye. I'm looking for a self-driven and highly motivated IT Support Coordinator to join our IT team. This is a dynamic role where you will receive training, systems access, and the opportunity to expand your IT expertise. The position involves a mix of endpoint provisioning and support for US staff, global 1st & 2nd  line IT support, and involvement in various IT projects on a global scale. 

The position will report directly to the central IT team in the UK and will have a dotted line reporting relationship to the Service Operations department in Atlanta, providing broad exposure across the business and supporting all departments of our local businesses.

This role requires four days per week in the Atlanta office during regular business hours and one day working from home to handle tickets and provide remote support. Occasionally, after-hours support may be needed to resolve critical IT issues that could impact operations.

Key Responsibilities:

💻 US Staff Endpoint Support (30%)

  • Purchase, configure, and distribute laptops and workstations for new employees in the US region.

  • Replace endpoint devices for existing employees as they reach end of life.

  • Diagnose faults and schedule repairs with vendors.

  • Upgrade, install, and configure hardware and software on staff and shared office PCs.

🌐 US Office/Warehouse Network Support (10%)

  • Administer, maintain, and expand office and warehouse networks, including wired, fibre-optic, and WIFI systems.

  • Manage and maintain NAS mass storage servers, ensuring backups, server health, firmware updates, user access, and capacity upgrades.

  • Serve as the primary point of contact for IT support inquiries within the US region, providing local hands-on assistance and collaborating closely with the UK-based IT team. 

🌍 Global IT Support and Platform Administration (45%)

  • Provide 1st and 2nd  line IT support globally in conjunction with the central IT team in Europe.

  • Offer technical support and coaching to colleagues worldwide, including remote workers.

  • Monitor and manage the IT Support Jira ticketing system during US working hours.

  • Write and maintain IT technical documentation and quick guides.

  • Identify support request patterns and opportunities for process improvements.

  • Administer and support centrally managed systems, platforms, and frameworks, such as MS Intune, MS Azure, Kandji, Google Workspace, and Ubiquiti network management, employee accounts creation, deletion requests.

🔒 Project Work (15%)

  • Collaborate with the Head of IT Support, Head of Service Operations (US) and central IT team to deliver IT improvement objectives in the US region.

  • Assist with trial, implementation of new and improved IT tools, solutions, and platforms aligned with business requirements.

Skills & Experience Requirements:

  • Proficiency with Windows and Mac operating systems.

  • Excellent time management and task prioritization skills.

  • Strong interpersonal and communication abilities.

  • Comprehensive IT knowledge, including networking and attention to detail.

  • Networking experience (wired and wireless).

  • PC, server, and laptop hardware knowledge.

  • Familiarity with Windows OS; experience with Linux, Mac OS, Android, and iOS is desirable.

  • Good understanding of IT security and cybersecurity best practices.

  • Ability to work under pressure and manage multiple tasks simultaneously.

  • Friendly, approachable attitude and ability to work across various departments.

  • Ability to explain complex technical systems to both technical and non-technical personnel.

  • Desire to learn, grow, and develop new IT solutions.

  • Experience of working in an environment with a geographically distributed userbase and IT team.

If you are passionate about IT support and eager to grow with a supportive team, we encourage you to apply even if you don’t meet every single requirement. We value diverse perspectives and experiences, and you might be the perfect fit for this role! Your unique skills and background could contribute to our team's success.

Career progression & development areas:

  • Exposure to cloud computing platforms (MS Azure, Intune, Entra, MS 365, Google Workspace, Ubiquiti, Kandji etc.).

  • Watchguard and Fortigate firewalls, VPN tunneling, and configuration.

  • Networking protocols (BGP, OSPF, TCP, UDP).

  • NAS systems (Qnap or similar).

  • Security products (Eset protect, MS Defender, etc.).

  • Various other tools and systems (RADIUS SAAS, SCEPman, Splashtop, Keeper, etc.).

If you are ready to take on a challenging and rewarding role in IT support with a global perspective, apply today!

We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Similar Jobs

Octopus - Junior Digital Marketer

Octopus

United Kingdom (Remote)
1 Month ago
NCR Voyix - Installation Coordinator

NCR Voyix

Cebu City, Central Visayas, Philippines (On-Site)
4 Weeks ago
Salesforce - MTS - Salesforce Dev/QA Engineer

Salesforce

Hyderabad, Telangana, India (Hybrid)
1 Week ago
FICO - Site Reliability Engineering-Engineer II

FICO

Pune, Maharashtra, India (On-Site)
1 Month ago
Lilt - Enterprise Account Development Representative

Lilt

Emeryville, California, United States (Hybrid)
4 Months ago
Tesla - IT Asset Management Administrator

Tesla

North Brabant, Netherlands (On-Site)
5 Months ago
Ziff Davis - IT Support Engineer

Ziff Davis

Denver, Colorado, United States (Remote)
1 Month ago
Nintendo - Sr Manager, Engineering Infrastructure and IT

Nintendo

Redmond, Washington, United States (On-Site)
7 Months ago
CookUnity - IT Support Engineer

CookUnity

Buenos Aires, Buenos Aires, Argentina (Remote)
1 Week ago
Ubisoft - IT Internal Control Controller

Ubisoft

Carentoir, Brittany, France (Hybrid)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

GoMotive - Account Executive, Enterprise - West

GoMotive

United States (Remote)
3 Months ago
NVIDIA - Senior Director, Revenue Accounting

NVIDIA

Santa Clara, California, United States (On-Site)
4 Months ago
Lorikeet - Solutions Engineer

Lorikeet

Sydney, New South Wales, Australia (On-Site)
1 Month ago
London stock Exchange - Platform Principal Engineer

London stock Exchange

New York, United States (On-Site)
2 Months ago
Highspot - Senior Software Development Engineer, DevOps

Highspot

Seattle, Washington, United States (Hybrid)
1 Month ago
Survay Monkey - Technical Solutions Manager

Survay Monkey

Ottawa, Ontario, Canada (Hybrid)
1 Week ago
Nice - Lead DevOps Engineer

Nice

Sandy, Utah, United States (Hybrid)
1 Month ago
Lytx,  Inc  - Partner Development Manager, OEM

Lytx, Inc

United States (Remote)
1 Month ago
Veeam Software - Inside Sales Representative with Italian

Veeam Software

Bucharest, Bucharest, Romania (On-Site)
3 Months ago
WebMD - Senior Program Manager (Salesforce CPQ & Go-to-Market Operations)

WebMD

Yardley, Pennsylvania, United States (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Atlanta, Georgia, United States

Sandbox VR - Shift Lead (Key Holder)

Sandbox VR

Austin, Texas, United States (On-Site)
9 Months ago
LLNL - Labor Relations Advocate

LLNL

Livermore, California, United States (Hybrid)
1 Month ago
Eventbrite - Director of B2B Marketing, Demand Generation

Eventbrite

United States (Remote)
3 Weeks ago
LegalZoom - Associate Program Manager, People & Places

LegalZoom

Los Angeles, California, United States (Remote)
1 Month ago
attentive - Senior Software Engineer, Data Platform

attentive

United States (Remote)
1 Month ago
Accurate - Occupational Health Services Associate

Accurate

Winchester, Virginia, United States (On-Site)
1 Year ago
Toast - Principal Product Manager, Card Payments

Toast

United States (Remote)
1 Month ago
Open Systems Technologies - Affordable Housing Certification Specialist

Open Systems Technologies

Reno, Nevada, United States (On-Site)
2 Weeks ago
Genies.io - Lead Security & Safety Engineer

Genies.io

Los Angeles, California, United States (On-Site)
2 Months ago
Bright Machines - Head of Legal

Bright Machines

San Francisco, California, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

IT & Infrastructure Jobs

Naughty Dog - IT Help Desk Technician

Naughty Dog

Santa Monica, California, United States (On-Site)
2 Months ago
Zones - Advanced Technology Executive-IT Staffing Seller

Zones

New Jersey, United States (On-Site)
3 Weeks ago
ancient 8 - IT Executive

ancient 8

Ho Chi Minh City, Vietnam (On-Site)
2 Weeks ago
Insignia consultancy services - IT Sales Executive CUM Recruitment

Insignia consultancy services

(Remote)
11 Months ago
TVH - Indirect Procurement IT Category Buyer

TVH

Waregem, Flanders, Belgium (Hybrid)
3 Months ago
Hologate  - IT Support

Hologate

Munich, Bavaria, Germany (On-Site)
3 Months ago
Paradox Interactive - IT Support Technician

Paradox Interactive

Stockholm, Stockholm County, Sweden (On-Site)
1 Month ago
Ubisoft - IT Technician

Ubisoft

Tokyo, Japan (Hybrid)
1 Week ago
Western Digital - IT Development Intern

Western Digital

Bayan Lepas, Penang, Malaysia (On-Site)
1 Month ago
Ubisoft - IT Internal Control System Controller

Ubisoft

Carentoir, Brittany, France (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Budapest, Hungary (Remote)

Almería, Andalusia, Spain (On-Site)

Arlington, Texas, United States (On-Site)

Budapest, Hungary (Hybrid)

Starkville, Mississippi, United States (On-Site)

Budapest, Hungary (Hybrid)

Košice, Košice Region, Slovakia (On-Site)

Bratislava, Bratislava Region, Slovakia (On-Site)

Atlanta, Georgia, United States (On-Site)

Budapest, Hungary (Hybrid)

View All Jobs

Get notified when new jobs are added by Hawkeye Innovations

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug