IT Support Engineer
Job Summary
Job Description
The IT Support Engineer at LeoVegas Group provides first-line support for all IT-related issues across the company, ensuring a functional IT environment for all users. Responsibilities include resolving user on/off boarding issues, conducting first-line investigations and troubleshooting, participating in automation projects, and applying established standards to maintain high-quality support services. The role involves close collaboration with cross-functional teams and requires expertise in Windows and Mac operating systems, Azure Intune (preferred), patch management, and security threat prevention. The position offers opportunities for growth and learning within an expanding IT department.
Must have:
- Resolve IT user on/off boarding issues
- First-line issue investigation and resolution
- Windows/Mac OS knowledge
- Troubleshooting and communication skills
- Knowledge of patch management systems
- Security threat prevention awareness
Good to have:
- Azure Intune knowledge
- HelpDesk ticketing system familiarity
Perks:
- Hybrid work policy
- 4 weeks of Workation
- Well-being allowance
- Private health insurance
- Retailer, gym, bar & restaurant discounts
- Employee assistance program
- Relocation package (for non-Malta residents)
3 skills required
Job Details
Description
Our team has the overall responsibility for the IT platform and the IT support Engineer is the user facing role that supports the entire company to create the greatest gaming experience.
You will work closely with cross functional teams and specialists in IT to ensure that users in the organisation have functional and working IT hardware and software. This includes world class IT on/off boarding and user IT support
We continuously focus on innovation, automation and customer satisfaction where the support engineers play an important role. Internal IT is in an expansive phase and will give lots of opportunities for learning new technologies and growth in the field of IT.
YOU WILL BE RESPONSIBLE FOR:
- You will be responsible for resolving IT user on/off boarding
- Conducting first-line investigation and resolution of issues
- As we are focusing on improvements and automation you will be part of relevant projects.
- Be a part of the IT department contributing to have the best IT solution and support for the organisation to create the best iGaming experience
- Apply established standards in issue resolution, ensuring high-quality and consistent support services
OUR SUCCESSFUL CANDIDATE WILL HAVE:
ESSENTIAL SKILLS:
- Provide support for all IT related issues
- Azure Intune knowledge would be considered an asset
- Knowledge on Windows and Mac operating systems or both including installation
- Troubleshooting and Communication skills
- Knowledge of patch management systems
- Having knowledge to prevent security threats
- Familiar with HelpDesk ticketing System
WHO WE ARE
At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices world-wide.
BENEFITS
- Hybrid work policy
- 4 weeks of Workation (T&C apply)
- Well-being allowance to support your active lifestyle
- Private health insurance
- Discounts across a range of retailers, gyms, bars & restaurants
- We offer an employee assistance program that can provide help and guidance during challenging moments.
- For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.
JOIN US!
In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!
Would you be a good fit for the Leo Pride - give us a roar!
**As our company working language is English we’d like to see your CV in English please**
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About The Company
LeoVegas Group is a leading international igaming company with a clear vision to create the world’s greatest igaming experience. The Group offers online casino, live casino, and sports betting via 10 brands in 10 jurisdictions. The Group continues to grow rapidly, currently employing over 1,000 people in Europe, including at its headquarters in Stockholm and operations hub in Malta.
As one of the most innovative companies in the industry, the Group also invests and develops other igaming companies through its investment arm, LeoVentures. In 2022, LeoVegas Group became a subsidiary of the global entertainment company MGM Resorts International (NYSE: MGM).
For more information, visit www.leovegasgroup.com.
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