IT Support Specialist
Job Summary
Job Description
We are seeking a proactive and customer-focused IT Support Specialist to join our global IT team. In this role, you’ll provide Level 1 technical support, ensure timely issue resolution, and contribute to a seamless end-user experience. This position requires working US business hours and includes weekend support on a rotational basis. You will provide technical support through the Service Desk, including weekend coverage and first-response troubleshooting. You will own and resolve user issues efficiently, escalating security-related incidents as needed and ensuring customer satisfaction. You will also proactively monitor systems, perform QA checks, and address issues before they impact users, assist with onboarding and training on IT systems, promoting best practices across the organization, and maintain strong relationships with third-party vendors and support partners to ensure seamless service delivery.
Must have:
- Provide Level 1 technical support
- Resolve user issues efficiently
- Monitor systems proactively
- Assist with onboarding and training
- Strong English communication skills
- Proficient with MacOS, Windows, Microsoft 365, Google Workspace
- Skilled in basic networking concepts
- Strong troubleshooting ability
- Customer-focused approach
Good to have:
- Weekend support on a rotational basis
- Remote support tools like VPN and Zoom
- ITSM platforms such as Freshservice
- Backup tools like Egnyte and Google Drive
- Enterprise tools including OKTA, Intune, JAMF, and AWS
- Adaptability in fast-paced environments
- Collaborative approach
10 skills required
Job Details
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a IT Support Specialist at Coupa:
We are seeking a proactive and customer-focused IT Support Specialist to join our global IT team. In this role, you’ll provide Level 1 technical support, ensure timely issue resolution, and contribute to a seamless end-user experience. This position requires working US business hours and includes weekend support on a rotational basis.
What You'll Do:
- Provide Level 1 technical support through the Service Desk, including weekend coverage and first-response troubleshooting.
- Own and resolve user issues efficiently, escalating security-related incidents as needed and ensuring customer satisfaction.
- Proactively monitor systems, perform QA checks, and address issues before they impact users.
- Assist with onboarding and training on IT systems, promoting best practices across the organization.
- Maintain strong relationships with third-party vendors and support partners to ensure seamless service delivery.
What You Will Bring to Coupa:
- Solid background in hands-on IT support, with a degree in IT or related field (or equivalent experience), and strong English communication skills.
- Proficient with MacOS, Windows, Microsoft 365, Google Workspace, and remote support tools like VPN and Zoom.
- Experienced with ITSM platforms such as Freshservice, and familiar with backup tools like Egnyte and Google Drive.
- Skilled in basic networking concepts (TCP/IP, DNS, routing, subnetting) and enterprise tools including OKTA, Intune, JAMF, and AWS.
- Demonstrates strong troubleshooting ability, initiative, and adaptability in fast-paced environments with a collaborative, customer-focused approach.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
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