IT Support Specialist

The Team & Role

We are seeking a skilled and customer focused IT Support Specialist to join our team in Redwood City, CA. The ideal candidate will provide exceptional technical support to both users in the office and remotely. This role requires a combination of technical expertise, strong communication skills and a proactive approach to problem-solving. We are continually driving the implementation of new technologies to bring our work environment to the future which requires a team ready to take on new challenges. Be a part of a growing company poised for growth and an energetic engaging team!

*This is an in office position, so you’ll be working primarily out of the office in Redwood City, CA. This location is our headquarters, it’s filled with employees from all teams including senior executives. The location also is the hosting location for worldwide all hands meeting events – this role will work to support the teams hosting these events.*

Our Tech Stack:

MacBooks, Windows laptops, Zoom rooms, advanced AV for broadcasting events, Neat boards, Google Workspace, Slack and a variety of applications running on our employee’s clients.

What you’ll do

• Provide day to day technical support to users in both in the office and remote, helping them with their laptops, zoom room setups, accessories, collaboration whiteboards and workspace management tools
• Support your peers on the site services team around the world in our internal ticketing system
• Solve technical issues and problems across the office landscape
• Work with leadership on the overall plan for hardware and software in the office
• Collaborate with other teams to provide support for organized functions in the office that require online streaming
• Assist teams in the development and testing of new technical solutions in the office
• Prepare hardware setups for new incoming employees and conduct training sessions to help employees get started with their equipment
• Install, upgrade and configure systems to ensure a top notch user experience
• Conduct user training sessions when required to help them make the best use of our technology investments
• Engage and support our executive leadership when they have issues with their technology solutions
• Maintain an overall high quality security posture for the enterprise environment
• We do our best to maintain broad worldwide support coverage, however at times may be asked to participate in on-call duties

Your experience

• 5+ years of hands-on IT support experience
• 5+ years supporting macOS and Windows devices
• Bachelor’s degree in Information Technology, Computer Science or related field preferred
• Proven experience as an IT Support Specialist or similar role
• Experience supporting a large heterogeneous SaaS environment such as Okta, Google Workspace, Salesforce and Kandji
• Experience in troubleshooting technical issues and solving in both on-site and remote environments
• Excellent communication skills
• Ability to work independently with urgency and collaboratively within a team
• A strong desire to learn
• Ability to lift or carry desktop computers up to 25 lbs

Nice to haves:

• Familiarity with security best practices and compliance standards
• Exposure to collaboration hardware and software including Zoom and Neat.io
• Experience with Active Directory and networking concepts

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs” are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.

While we share a comprehensive hourly pay range for this position, a candidate’s final hourly pay rate will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Hourly pay rate is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.