IT System Engineer

Who are we?

FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and 
cutting-edge technology, FalconX addresses the industry's foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever-
evolving cryptocurrency landscape.

IT System Administrator (India)

Responsibilities:

• Implement security measures to protect data and systems, collaborating with the security team.
• Develop and deploy automated workflows for routine tasks such as software updates, system monitoring, and user provisioning.
• Perform basic network management (firewalls, switches, and wireless).
• Support, maintain, and troubleshoot systems including Macs, PCs, utilizing Windows 10, MacOS, Google Workspace, wireless devices, antivirus software, security software, etc
• Monitor system performance and troubleshoot issues at level 2 or level 3.
• Ensure compliance with IT policies and regulations.
• Manage and deploy Macs and PCs using automation processes.
• May require handling of off-boarding/on-boarding of all personnel.
• Administer SaaS applications (Okta, Google Workspace, and Atlassian).
• Manage IT tickets via Jira.
• Manage all MDM devices such as phones, monitors, and laptops.
• Maintain internal tools and integrations.
• Provide remote/on-site support for all personnel.
• Offer white-glove concierge service for all staff, including C-suites and VPs.
• Maintain strong documentation and communication skills.
• Exhibit a continuous learning mindset to stay updated with the latest technologies and IT best practices.

Qualifications:

• Bachelor’s degree in Computer Science or related field.
• Minimum of 3-5 years of experience in system administration or senior helpdesk roles.
• Experience in finance or startup environments.
• MDM experience is a must: Jamf and Intune.
• Proficiency in Windows and Mac environments.
• Strong knowledge of IT and security best practices.
• Scripting skills for both macOS/Windows.
• IAM tool experience is a must: Okta and Google Workspace.
• ITSM ticketing system experience is a must; Atlassian.
• VPN client administration.
• Self-starter capable of working independently and in a team environment.
• Optional or a plus: certifications (e.g., CompTIA Network+, Jamf Certification, Intune Certification, or Cisco Certified Network Associate).