IT Systems Technician

2 Weeks ago • 1-2 Years
IT & Infrastructure

Job Description

As an IT System Technician at xAI, you will support, troubleshoot, and optimize critical IT infrastructure. This hands-on role involves tackling hardware and software challenges, performing system maintenance, and providing user support. You will work closely with the IT Systems/Network Administrator to streamline operations and ensure the reliability of xAI's tech environment, contributing to the mission of accelerating human scientific discovery through AI.
Good To Have:
  • Associate’s degree or higher in Information Technology, Computer Science, or a related field.
  • 1-2 years of experience in an IT support or technician role.
  • Industry certifications such as CompTIA A+, Network+, or Microsoft Certified: IT Professional.
  • Experience with virtualization platforms (VMware, Hyper-V) or cloud services (AWS, Azure).
  • Familiarity with scripting languages (PowerShell, Bash) for basic automation tasks.
Must Have:
  • Provide first-line support for hardware, software, and network-related issues.
  • Perform routine maintenance tasks such as installing updates and patching systems.
  • Install, configure, and troubleshoot IT hardware.
  • Assist with creating, modifying, and deactivating user accounts in systems like Active Directory.
  • Support basic network tasks and troubleshoot connectivity issues.
  • Maintain accurate records of IT assets, support tickets, and procedures.
  • Track and manage IT hardware and software inventory.
  • Follow security protocols and assist in implementing basic security measures.
  • Work closely with the IT Systems/Network Administrator and other team members.
  • Provide basic training and guidance to employees on using IT systems.
  • Familiarity with Windows, macOS, and Linux operating systems.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
  • Experience with hardware troubleshooting.
  • Proficiency with common productivity software (Microsoft Office, Google Workspace).
  • Experience with ticketing systems (Jira, ServiceNow).
  • Strong troubleshooting skills.
  • Excellent verbal and written communication skills.
  • Ability to work collaboratively and manage time effectively.

Add these skills to join the top 1% applicants for this job

ms-office
team-management
timeline-management
communication
problem-solving
game-texts
networking
macos
dns
linux
aws
azure
dhcp
hyper-v
vmware
powershell
microsoft-office
jira
bash

About xAI

xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All engineers are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.

About the Role

As an IT System Technician, you’ll join xAI’s IT team and dive into hands-on technical tasks to support, troubleshoot, and optimize our critical IT infrastructure. Working closely with the IT Systems/Network Administrator, you’ll tackle hardware and software challenges, perform system maintenance, and provide user support to keep our tech environment running smoothly. Expect to get into the nitty-gritty, streamline operations, and ensure reliability to power xAI’s mission of accelerating human scientific discovery through AI.

Responsibilities

  • Provide first-line support for hardware, software, and network-related issues, including desktops, laptops, servers, and peripherals, ensuring timely resolution of user requests.
  • Perform routine maintenance tasks such as installing updates, patching systems, and monitoring system performance to ensure operational stability.
  • Install, configure, and troubleshoot IT hardware, including workstations, servers, networking equipment, and other devices, under the guidance of the IT Systems/Network Administrator.
  • Assist with creating, modifying, and deactivating user accounts in systems like Active Directory, ensuring compliance with security policies.
  • Support basic network tasks, such as configuring workstations for network connectivity, troubleshooting connectivity issues, and assisting with network hardware setup (e.g., switches, routers).
  • Maintain accurate records of IT assets, support tickets, and procedures, contributing to the IT team’s knowledge base.
  • Track and manage IT hardware and software inventory, ensuring equipment is properly maintained and accounted for.
  • Follow security protocols and assist in implementing basic security measures, such as applying patches and monitoring for potential vulnerabilities.
  • Work closely with the IT Systems/Network Administrator and other team members to support IT projects, system upgrades, and infrastructure improvements.
  • Provide basic training and guidance to employees on using IT systems, software, and tools effectively.

Basic Qualifications

  • Technical Proficiency:
  • Familiarity with Windows, macOS, and Linux operating systems, including basic administration and troubleshooting.
  • Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP, VPN) and ability to troubleshoot connectivity issues.
  • Experience with hardware troubleshooting, including desktops, laptops, servers, and peripherals.
  • Software Knowledge:
  • Proficiency with common productivity software (e.g., Microsoft Office, Google Workspace).
  • Experience with ticketing systems (e.g., Jira, ServiceNow) for tracking and resolving IT issues.
  • Problem-Solving: Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
  • Communication: Excellent verbal and written communication skills to interact with end-users and document technical processes clearly.
  • Teamwork: Ability to work collaboratively under the direction of the IT Systems/Network Administrator and contribute to team goals.
  • Time Management: Capable of prioritizing tasks and managing time effectively in a fast-paced environment.

Preferred Skills and Experience

  • Associate’s degree or higher in Information Technology, Computer Science, or a related field.
  • 1-2 years of experience in an IT support or technician role.
  • Industry certifications such as CompTIA A+, Network+, or Microsoft Certified: IT Professional.
  • Experience with virtualization platforms (e.g., VMware, Hyper-V) or cloud services (e.g., AWS, Azure).
  • Familiarity with scripting languages (e.g., PowerShell, Bash) for basic automation tasks.

Additional Requirements

  • Ability to lift and move IT equipment (up to 50 lbs) as needed for hardware installations or maintenance.
  • Comfortable working in office environments, data centers, or other technical spaces.

xAI is an equal opportunity employer.

California Consumer Privacy Act (CCPA) Notice

Set alerts for more jobs like IT Systems Technician
Set alerts for new jobs by xAI
Set alerts for new IT & Infrastructure jobs in United States
Set alerts for new jobs in United States
Set alerts for IT & Infrastructure (Remote) jobs
Contact Us
hello@outscal.com
Made in INDIA 💛💙