IT Technical Specialist

Employment Type

Permanent

Closing Date

28 May 2025 11:59pm

Job Title

IT Technical Specialist

Job Summary

As an IT Technical Specialist, you work with pioneering technologies and apply your technical expertise in information technology (IT) to support our customers. You have a high degree of autonomy in your role and provide technical service, solutions, implementation and support to the platforms, devices, applications and computerised systems supplied and operated by Telstra. You apply your passion for product quality to continuously help us improve our IT products and processes, giving you the opportunity to grow your potential.
Role Expectations:
Experience in handling IT Helpdesk tickets
Desktop and Laptop support knowledge
Advance knowledge on Windows O.S, Mac O.S and Microsoft Applications
Good understanding of business applications like AWS, Salesforce, Octane
Cisco Networking knowledge and datacentre cabling
Good understanding of IT operations like System Build, Patches, System Security Controls and applications
Knowledge in Cisco VC devices and operations
Knowledge and experience in L2 and L3 Support
Experience in data centre facilities such as structure cabling, power, air-con, and security system.
Server support experience, asset management experience is added advantage.
Following ITIL Process
Individual Performer with Good communication skills

Job Description

Focus of the role:

As an IT Technical Specialist, you work with pioneering technologies and apply your technical expertise in information technology (IT) to support our customers. You have a high degree of autonomy in your role and provide technical service, solutions, implementation and support to the platforms, devices, applications and computerised systems supplied and operated by Telstra. You apply your passion for product quality to continuously help us improve our IT products and processes, giving you the opportunity to grow your potential.

Role Expectations:

Experience in handling IT Helpdesk tickets
Desktop and Laptop support knowledge
Advance knowledge on Windows O.S, Mac O.S and Microsoft Applications
Good understanding of business applications like AWS, Salesforce, Octane
Cisco Networking knowledge and datacentre cabling
Good understanding of IT operations like System Build, Patches, System Security Controls and applications
Knowledge in Cisco VC devices and operations
Knowledge and experience in L2 and L3 Support
Experience in data centre facilities such as structure cabling, power, air-con, and security system.
Server support experience, asset management experience is added advantage.
Following ITIL Process
Individual Performer with Good communication skills

Responsibilities
This is how you will bring the purpose of your role to life

 

• Participate in complex, specialised technical tasks and support the platforms, devices, applications and computerised systems, providing quality advice based on technical knowledge.
• Perform analyses and gather data to recognise patterns and suggest options to initiate incremental improvements and solutions to existing information technology processes, products, skills and systems 
• Authentically collaborate with customers  , taking a leadership, technology specialist or project operative role to support the delivery of agreed business outcomes  
• Assist with the delivery of technical training, updates and briefings to staff, applying strong communication skills to simplify technical terms and ensure understanding of processes and procedures.
• Take accountability for developing and maintaining the corporate database for the area  
• Model continuous learning by building your expertise and capability in IT technologies and seeking coaching and mentoring advice from more experienced team members