Senior Software Engineer - ServiceNow

Job Summary

As a Senior Software Engineer, you thrive on understanding and translating customer needs into new products and capability. You apply deep technical expertise and experience in software application layer solutions, to develop and deliver scalable design blueprints across the end-to-end software development life cycle. Your continuous learning and improvement mindset, collaboration and influencing skills are critical to success in this role.

Telstra is Australia’s leading telecommunications and technology company spanning over a century with a footprint in over 20+ countries. In India, we’re building a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’ve grown quickly since our inception in 2019, now with offices in Pune, Hyderabad and Bangalore.

Focus of the Role:

ServiceNow Developer role involves designing, developing, and implementing various ServiceNow modules such as Customer Service Management, Incident, Problem, Change, Knowledge, CMDB, ITAM, and Service Catalog workflows

What We Offer

Performance-related pay

Access to thousands of learning programs so you can level-up

Global presence across 22 countries; opportunities to work where we do business.

Up to 26 weeks maternity leave provided to the birth mother with benefits for all child births

Employees are entitled to 12 paid holidays per calendar year

Eligible employees are entitled to 12 days of paid sick / casual leave per calendar year

Receive insurance benefits such as medical, accidental and life insurances

What You’ll Do:

Product & Technology - Software Engineering & IT develops and maintains Telstra's software and IT systems, working on some really cutting-edge technologies.

• Develop, Deploy and improve specific technologies and their interaction with Telstra processes and systems to deliver products and services to customer business units.

• Achieve a well-defined, functioning, and repeatable set of key business, with product owners and technology processes to ensure consistent quality is maintained.

• Perform application performance, load analysis and assist in capacity planning as required to support the solution.

• Peer Review and integrate all application requirements, including functional, security, integration, performance, quality, and operations requirements.

• Learn new technologies quickly and able to implement the same.

• Technology Assessments and Estimation of new features

• Participate into Technology POCs and technical forums to share knowledge.

About You:

.5-8 Years Relevant exp in Service now Integration experience is Mandate

• Hands on Experience in ServiceNow and having good knowledge of Integrations.

• ServiceNow (ITSM): Incident, Problem and Change Management

ServiceNow – Integrations

• ServiceNow Administration,

• ServiceNow Orchestration,

• ServiceNow Implementation

• ServiceNow Component - Script includes, client scripts, scheduled jobs, Business rules, UI policies, UI actions, Update set, Import set

• Back-end: REST, JSON, Java, XML, XSLT, apigee,, Spring Boot,

• Front-end: angular.js, ServiceNow, JavaScript Splunk, Integrations, CMDB discovery tools, ITSM

• Continuous integration and deployments with test automation, feature branching using Bamboo, Git, Jira.

If you enjoy collaborating with different people and delivering amazing experiences for the customer, we want to hear from you!

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

About Us

We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too.

Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most.

Recruitment Support

We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox.

Our Teams

In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore.

> Explore our teams https://www.telstra.com.au/careers/our-teams