Japanese Computer After-sales Technical Support Engineer
Job Summary
Job Description
Provide technical support services for computers and IT software to Japanese users via phone. Deliver IT-related solutions within a limited timeframe to meet customer needs. This role is open to 2025 fresh graduates with proficient business Japanese, strong communication skills, and an interest in IT hardware and software. The position involves shift work and offers an opportunity for full-time conversion after an internship.
Must have:
- Provide technical support for computers and IT software to Japanese users via phone
- Deliver IT-related solutions within a limited timeframe
- Proficient in business Japanese with no accent
- Good customer communication skills and service awareness
- Strong logical expression ability and good at learning
- Strong independence and high sense of responsibility
- Interested in IT software and hardware technology
- Proficient in office software like Outlook and Excel
- Able to accept shift work
Perks:
- Internship subsidy during internship
- Opportunity for full-time conversion based on internship performance
- Opportunity to apply for work from home if conditions are met (after 6 months, independent work, excellent performance, suitable home environment)
3 skills required
Job Details
Job Description:
- Provide technical support services for computers and IT software to Japanese users via phone.
- Provide IT-related solutions to customers within a limited time to meet customer needs.
Job Requirements:
- 2025 fresh graduates
- Proficient in business Japanese, no accent
- Good customer communication skills and service awareness, strong stress resistance
- Strong logical expression ability, good at learning, strong independence, high sense of responsibility
- Interested in IT software and hardware technology
- Proficient in office software, such as Outlook, Excel
- Able to accept shift work
Working Hours:
- 5 days on, 2 days off shift system
- Morning shift 8:00-17:00 / Evening shift 11:00-20:00
- Compensatory leave provided for weekend shifts
Work from Home:
If the following conditions are met, you can apply for work from home with your direct manager.
- Employed for more than 6 months
- Able to complete work independently without assistance
- Excellent performance
- Living environment meets the conditions for working from home and hardware requirements
Others:
- Internship subsidy provided during the internship period
- Opportunity for full-time conversion based on performance during the internship period
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About The Company
Our vision is to create a world where innovation drives extraordinary contributions to humanity. This vision guides everything we do, how we do it, and why we do it.
Our technology – a product and service portfolio of personal systems, printers, and 3D printing solutions – was created to inspire our vision and we are doing everything in our power across climate action, human rights, and digital equity to make it so.
We believe thoughtful ideas can come from anyone, anywhere, at any time. And all it takes is one to change the world.
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