Location: Malta or Remote
Reporting Line: Reports to Customer Experience Manager
Contract Type: Full-time
Job Purpose / Summary:
The Customer Experience Specialist will primarily support our Japanese customers encountering technical issues while playing games, address payment-related troubles, and provide bonuses where applicable to ensure customer satisfaction and retention. The role also covers facilitating smoother experiences for deposits, withdrawals, and KYC verification, potentially assisting with withdrawal processes. Using Zendesk as the support tool, the role involves communication via messaging and email, coordinating with internal teams as well as external partners, including game providers and payment service providers.
Key Responsibilities:
Required Skills and Qualifications:
Other Details:
What We Offer
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