Junior Client Success Specialist

Let’s be #BrilliantTogether

Are you ready to make a significant impact in the world of ISS Market Intelligence (ISS MI) products and services? We are excited to welcome a dynamic individual to join our team as a Client Success Specialist. This role is not just about delivering results; it's about building meaningful client relationships that pave the way for mutual success.

Day in and day out, you will be the cornerstone of interactions for our Asset Manager clients, overseeing a spectrum of responsibilities including managing data inquiries, providing unwavering client support, and offering invaluable training sessions. Your commitment to their satisfaction will be pivotal in solidifying their trust in ISS MI products and services

This role offers an exceptional entry point into the fintech industry for ambitious graduates and early career professionals.

Main responsibilities: 

• Develop and manage key client connections by thoroughly grasping their business, focus, and strategies.

• Serve as the primary point of contact for client inquiries, ensuring effective communication and timely delivery of commitments.

• Take charge of client onboarding to ensure accurate and punctual delivery of commitments.

• Provide comprehensive support and training to clients and prospects, both remotely and on-site.

• Collaborate closely with product and technical teams to uphold product excellence and facilitate enhancements.

• Lead Service Review meetings, addressing client concerns and gauging overall satisfaction.

• Establish best practices for prompt request follow-ups, proactive outreach, and account activity monitoring.

• Identify potential sales opportunities within accounts and communicate them to the sales team.

• Keep track of product usage, adoption, and address any issues or underutilization.

• Provide valuable feedback and suggestions on products to enhance Technical and Product Management functions.

Qualifications:  

• We are open to considering graduates or candidates at the early stage of their career, with a genuine interest in the asset management market

• Recent completion of a degree in maths, business-oriented, or technical fields, with a distinguished achievement of at least a 2:1

• Strong analytical skills with the ability to analyze and interrogate large data sets using excel

• An understanding of the UK financial services industry is a preferred

• Display exceptional interpersonal and communication abilities, fostering robust professional relationships with internal and external stakeholders – both technical and business-oriented

• Present with self-assuredness, projecting a poised and confident demeanor

• Embrace change readily and exhibit the capacity to swiftly comprehend new business and technology concepts

• Demonstrate exceptional organizational skills, thriving under pressure with the ability to meet multiple deadlines

#LI-JO1 #MIDSENIOR #MIN

What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let’s empower, collaborate, and inspire.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. 

ISS Market Intelligence (ISS MI) is a leading provider of data, insights, and market engagement solutions to the global financial services industry. ISS MI empowers asset and wealth management firms, insurance companies, distributors, service providers, and technology firms to assess their target markets, identify and analyze the best opportunities within those markets, and execute on comprehensive go-to-market initiatives to grow their business. Clients benefit from our increasingly connected global platform that leverages a combination of proprietary data, powerful analytics, timely and relevant insights, in-depth research, as well as an extensive suite of industry-leading media brands that deliver unmatched market connectivity through news and editorial content, events, training, ratings, and awards. 

Visit our website: https://www.issgovernance.com       

View additional open roles: https://www.issgovernance.com/join-the-iss-team/      

Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”).  All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.