Junior IT Support Engineer

2 Months ago • All levels

IT & Infrastructure

Job Description

Pixel Toys is seeking a proactive and hands-on Junior IT Support Engineer for a 6-month fixed-term contract. This role is ideal for someone at the beginning of their IT career looking to gain real-world experience in a fast-paced, supportive gaming studio environment. The engineer will support routine, recurring, and physical IT tasks, including equipment setup, peripheral connection, desk arrangement, IT stock management, and server room upkeep. They will also shadow experienced engineers and assist with technical help as needed. The position requires a proactive attitude, methodical problem-solving, attention to detail, organization, and a basic familiarity with computers and office hardware. Mobility and physical ability are also necessary for tasks like moving equipment. The role offers opportunities for learning and skill development, contributing to the company's transformation and growth.

Good To Have:

Experience in IT support
Familiarity with common office hardware
Following instructions for workstation setup
Curiosity and practicality

Must Have:

Proactive and hands-on approach
Basic computer and peripheral familiarity
Methodical problem-solving
Attention to detail
Organizational skills
Mobility and physical ability
Dependable and eager to learn

Perks:

Competitive salary
25 days annual leave (excluding bank holidays)
Discretionary bonus scheme
Up to 3 additional long service days
Private medical insurance (including optical and dental)
Company pension scheme
Death in service benefit
Regular socials
Staff training and development
Quarterly wellness days
Flexi-time working hours

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Based in the heart of Leamington Spa, Pixel Toys have spent almost a decade pushing the capabilities of mobile and VR gaming. We have developed multiple award-winning titles, including: Warhammer 40,000: Freeblade, Warhammer Age of Sigmar: Realm War; and we’re now excited to be exclusively working on a new game, unlike ANYTHING we’ve done previously!

As a forward thinking and innovative studio we are always looking for new technologies and techniques to develop and use in our games and make them even more engaging experiences for our customers.

We are excited to continue to grow our team and are always on the lookout for highly talented and motivated individuals, who are passionate about gaming and excited to join us on our ambitious journey!

The Role:

We’re now looking for a proactive and hands-on Junior IT Support Engineer to join our growing IT team on a 6month Fixed Term contract, during an exciting phase of transformation and growth. This is a fantastic opportunity for someone at the beginning of their IT journey who’s eager to gain real-world experience in a fast-paced, supportive environment.

As we expand our operations across two floors and focus on streamlining infrastructure, access management, and documentation, we're on the lookout for someone who can hit the ground running with a can-do attitude.

Your role will be to support more routine, recurring, and physical tasks that keep the wheels turning, to allow for your team to focus on the higher-level priorities like system architecture, licensing, and strategic infrastructure work.

You’ll be responsible for setting up equipment, connecting peripherals, arranging desk layouts, and keeping IT stock areas tidy and well-organised. You'll also support the upkeep of our server room, shadow our experienced engineers during their day-to-day support activities, and lend a hand wherever technical help is needed. This is a varied, hands-on role, where no two days look quite the same! Whether you're unpacking and configuring hardware or helping document new processes, you’ll play a valuable part in keeping things running smoothly.

This position is perfect if you’re keen to learn, ready to get stuck in, and looking for a role where you can grow your skills while making a real impact.

Due to the role being supervised you will be required to work in the studio 5 days per week.

About you:

This role is ideal for someone at the early stages of their IT career. Whether you're a recent graduate, someone retraining into tech, or self-taught with a genuine interest in IT, this role could be for you! You don’t need years of experience, but you do need to be curious, practical, and ready to roll up your sleeves.

A basic familiarity with computers, peripherals, and common office hardware is beneficial. You should be comfortable with tasks like plugging in monitors, organising cables, and following instructions to set up a standard workstation. A methodical approach to problem-solving, attention to detail, and the ability to stay organised will go a long way.

In this hands-on role you will often be delegated tasks that involve moving equipment, setting up desks, and navigating between different areas of the office. As such, a reasonable level of mobility and physical ability is required to safely and effectively carry out daily responsibilities.

Most importantly, you'll be dependable and eager to learn, wanting to build your confidence through hands-on experience. If you're the kind of person who notices when a cable’s out of place or takes pride in getting a setup just right, you’ll fit right in here!

What can Pixel Toys offer:

At Pixel Toys we are proud of the progressive, inclusive, and collaborative working environment we have created; a place where everyone has the opportunity to be themselves and is welcomed and valued for who they are and what they contribute. We have some fantastic benefits we offer our employees… Here are just some of them: