Junior Technical Service Manager

AvatarUX became known as a top innovator since its inception in 2019 and is now a well-established, award-winning slot game provider delivering the thrill worldwide via online distribution. AvatarUX operates its own established PopWins™ mechanical framework family that has won us the Casino Beats Game Developer Award for Game Innovation in 2021. We are also the winners of Slot Supplier Rising Star by EGR for 2022. Shortlisted for Employer of the Year 2023 by IGaming Award and for multiple other prestigious awards and recognitions.

We are seeking a proactive and technically-inclined Junior Technical Service Manager to join our growing team. In this role, you will be responsible for managing and resolving support tickets in Jira, assisting in the delivery of high-quality technical services, and contributing to continuous improvement initiatives. This is an excellent opportunity for a detail-oriented individual with a strong problem-solving mindset and a passion for technology.

Responsibilities

• Monitor, prioritize, and resolve support tickets via Jira in a timely and efficient manner.
• Collaborate with cross-functional teams to investigate, troubleshoot, and resolve technical issues.
• Serve as the first point of contact for internal and external service-related queries.
• Escalate complex technical problems to senior team members when necessary.
• Identify root causes and propose practical solutions to recurring issues.
• Contribute to documentation, including knowledge base articles and service procedures.
• Track and report on ticket trends, response times, and resolution performance.
• Support service delivery projects and improvement initiatives as directed.

Requirements

Must Have

• Basic experience working with Jira or similar ticketing systems.
• A strong technical aptitude and willingness to learn new tools and technologies.
• Ability to analyze problems, identify solutions, and implement them effectively.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and time management abilities.
• Familiarity with IT support, service management, or helpdesk environments is a plus.
• Fluence English

Our Benefits

Fair compensation

Salary based on knowledge and experience and bonuses based on performance.

Well-being

Generous private healthcare package & additonal birthday leave.

Bold ideas

We create unique player experiences and our PopWins™ franchise proves we are able to conquer the market with them.

Awesome multicultural team

Compassionate & professional.