Job Description
- Familiarity with IT support, service management, or helpdesk environments.
- Monitor, prioritize, and resolve support tickets via Jira.
- Collaborate with cross-functional teams to troubleshoot technical issues.
- Serve as first point of contact for service-related queries.
- Escalate complex technical problems to senior team members.
- Identify root causes and propose solutions to recurring issues.
- Contribute to documentation, including knowledge base articles.
- Track and report on ticket trends and resolution performance.
- Support service delivery projects and improvement initiatives.
- Basic experience with Jira or similar ticketing systems.
- Strong technical aptitude and willingness to learn new tools.
- Ability to analyze problems and implement effective solutions.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational and time management abilities.
- Fluent in English.
- Fair compensation based on knowledge, experience, and performance bonuses.
- Generous private healthcare package and additional birthday leave.
- Opportunity to create unique player experiences with the PopWins™ franchise.
- Work with an awesome, compassionate, and professional multicultural team.
AvatarUX became known as a top innovator since its inception in 2019 and is now a well-established, award-winning slot game provider delivering the thrill worldwide via online distribution. AvatarUX operates its own established PopWins™ mechanical framework family that has won us the Casino Beats Game Developer Award for Game Innovation in 2021. We are also the winners of Slot Supplier Rising Star by EGR for 2022. Shortlisted for Employer of the Year 2023 by IGaming Award and for multiple other prestigious awards and recognitions.
We are seeking a proactive and technically-inclined Junior Technical Service Manager to join our growing team. In this role, you will be responsible for managing and resolving support tickets in Jira, assisting in the delivery of high-quality technical services, and contributing to continuous improvement initiatives. This is an excellent opportunity for a detail-oriented individual with a strong problem-solving mindset and a passion for technology.
Responsibilities
- Monitor, prioritize, and resolve support tickets via Jira in a timely and efficient manner.
- Collaborate with cross-functional teams to investigate, troubleshoot, and resolve technical issues.
- Serve as the first point of contact for internal and external service-related queries.
- Escalate complex technical problems to senior team members when necessary.
- Identify root causes and propose practical solutions to recurring issues.
- Contribute to documentation, including knowledge base articles and service procedures.
- Track and report on ticket trends, response times, and resolution performance.
- Support service delivery projects and improvement initiatives as directed.
Requirements
Must Have
- Basic experience working with Jira or similar ticketing systems.
- A strong technical aptitude and willingness to learn new tools and technologies.
- Ability to analyze problems, identify solutions, and implement them effectively.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational and time management abilities.
- Familiarity with IT support, service management, or helpdesk environments is a plus.
- Fluence English
Our Benefits
Fair compensation
Salary based on knowledge and experience and bonuses based on performance.
Well-being
Generous private healthcare package & additonal birthday leave.
Bold ideas
We create unique player experiences and our PopWins™ franchise proves we are able to conquer the market with them.
Awesome multicultural team
Compassionate & professional.
