Key Customer Success Manager

Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. We solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our portfolio includes online communication platforms focusing on AI, game mechanics, and video streaming - Dating.com, DateMyAge, Cupid Media, Dil Mil, Kiseki, and others.

SDG invests in IT startups around the world. Our investments include Open AI, Patreon, Flo, Clubhouse, Woebot, Flure, Astry, Coursera, Academia.edu, and many others.

We bring together a team of like-minded people and IT professionals specializing in the creation and development of globally impactful social discovery products. Our international team of 1200 professionals and digital nomads works all over the world.

Our teams of digital nomads work remotely from Cyprus, Malta, the USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia and many other locations.

In August 2024, we achieved Great Place to Work US Certification™! This achievement reflects our core belief that a truly exceptional workplace is built on trust, pride, and camaraderie—not just great perks.

You are definitely someone we would love to invite if:

• You are fluent in English (Chinese or Spanish language would be considered as a benefit);
• You have experience working in the international sphere (preferably with clients);
• You can swiftly navigate through time-sensitive situations and adapt to fluctuating circumstances;
• You are highly attentive to detail and you can swiftly analyze large amounts of information (and love it at the same time);
• You can come up with reasonable ideas and provide professional solutions to challenging cases;
• You know how to express your professional point of view and persuade others of its validity;
• You are computer savvy (Internet, G-Suite, MS Office);
• You have a higher education (an incomplete higher may work as well).

Of course, it would also be absolutely fantastic if:

• You are a quick learner and you can absorb large volumes of information;
• You can psychologically analyze various people and understand their true needs;
• You are stress resistant, energetic and never hesitant to show initiative;
• You have a ‘can-do’ attitude and you believe that ‘everything is possible'.

So, what is this role all about?

• Closely tracking and analyzing the User Experience of our Key Clients;
• Identifying any risks of client loss and suggesting retention methods;
• Showing initiative in enhancing the Customer Journey on our products;
• Actively participating in the development of systems and programs aimed at increasing the Key Clients' activity on our products;
• Effectively cooperating with other company departments to achieve goals (content group, IT, analytics department, customer support, and many more);
• Maintaining clear and informative records about Key Client experience using our services.

What do we offer:

• REMOTE OPPORTUNITY to work full time;
• Vacation 28 calendar days per year;
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
• Bonuses up to $5000 for recommending successful applicants for positions in the company;
• Full payment for professional training, international conferences and meetings;
• Corporate discount for English lessons;
• ​Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);
• ​Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.

Sounds good? Join us now!