Key Lead

3 Hours ago • All levels

Job Summary

Job Description

Abercrombie & Fitch Co. is a global, digitally-led specialty retailer for apparel and accessories. The Key Lead role focuses on ensuring a quality in-store customer experience by acting as a Floor Supervisor. This involves guiding Brand Representatives and Stock Associates, ensuring effective store operations, and driving store performance through customer experience and sales achievements. Key responsibilities include product knowledge, business understanding, proactive thinking, attention to detail, register/point-of-sale use, asset protection, visual displays, system skills, and adhering to work schedule requirements, including weekends and holidays. The position requires at least 12-16 hours per week, with increased hours during peak times.
Must have:
  • Quality in-store customer experience
  • Act as Floor Supervisor
  • Guidance and coaching to Brand Reps
  • Ensure effective store operations
  • Drive store performance
  • Customer focus
  • Communication skills
  • Interpersonal interaction
  • Work ethic
Good to have:
  • High School Diploma/GED equivalent
  • Fashion trend knowledge
  • Outgoing personality
  • Assertiveness
  • Adaptability/Flexibility
  • Stress tolerance
  • Poise & Ambition
  • Multi-tasking abilities
  • Applied learning skills
  • Promoting Diversity & Inclusion
Perks:
  • Quarterly Sales Incentive Bonus
  • Merchandise Discount
  • Flexible Schedule
  • Opportunities for Career Advancement
  • Opportunity to Become a Brand Affiliate
  • Training and Development
  • Global team support

Job Details

Company Description

Our Company

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.  

Our Values

Our corporate purpose of being here for you on the journey to being and becoming who you are, fuels our customer-led brands and our global associates. We lead with this purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign. In addition to equitable compensation and benefit offerings, including flexibility and competitive Paid Time Off, we offer a range of educational and engagement opportunities, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.  

Job Description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

Product Knowledge & Brand Awareness
Business Understanding
Proactive Thinking
Attention to Detail
Register/Point of Sales use
Asset Protection
Visual Displays
System Skills
Work Schedule Requirements

•Schedule will vary weekly but should expect to work at least 12-16 hours per week.
•Required availability on Saturdays and Sundays as well as certain holidays.
•In addition, during peak timeframes, hours will increase to support the needs of the business.

Qualifications

What it Takes

Education- High School Diploma/ G.E.D. equivalent preferred
Retail Experience- At least 1 year of retail experience is preferred.
Supervisor/ Managerial Experience- No supervisory/ management experience is required.
Customer Focus
Communication
Interpersonal Interaction
Fashion Trend Knowledge
Outgoing
Assertiveness
Adaptability/Flexibility & Stress Tolerance
Poise & Ambition
Multi-Tasking
Applied Learning
Promoting Diversity & Inclusion
Work Ethic
Omni Channel Services

Additional Information

What You’ll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

Quarterly Sales Incentive Bonus
Merchandise Discount
Flexible Schedule
Opportunities for Career Advancement
Opportunity to Become a Brand Affiliate
Training and Development
A Global Team of People Who'll Celebrate you for Being YOU


FOLLOW US ON INSTAGRAM @LIFEATANF

Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer

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