KinaTrax Operator

As a KinaTrax Operator, you play a critical role in live sports operations by ensuring high-quality data collection during games and sessions. You are the front line of our data ecosystem, responsible for setting the stage for downstream processing, analysis, and delivery to teams and partners across the sport. Operators combine attention to detail, technical awareness, and calm execution in live environments. This role requires comfort with equipment, basic troubleshooting, and clear communication with internal teams to ensure captures are successful and data moves efficiently through our systems.

Must Have

• Operate KinaTrax capture systems during live games and sessions for accurate data collection
• Verify camera readiness, system status, and capture setup prior to and during events
• Monitor live streams and system indicators to identify and address issues in real time
• Ensure all assigned captures are completed according to operational standards
• Perform basic technical troubleshooting during live operations
• Confirm cameras are active, properly configured, and functioning as expected
• Elevate unresolved or complex technical issues to the appropriate internal team promptly
• Initiate post-game kick-off steps to support timely downstream data processing
• Verify session completion, proper file generation, and readiness for processing
• Communicate capture completion status, anomalies, or known issues to the Data Processing team
• Maintain clear communication with internal operations teams during and after events
• Document issues, deviations, or noteworthy events related to capture quality or system behavior
• Follow all operational protocols, escalation paths, and best practices

Good to Have

• Experience with sports data, motion capture, or system integration
• Comfortable working with camera-based systems
• Familiarity with scripting or simple automation tools
• Knowledge of camera calibration or GPU performance monitoring
• Experience in data processing operations, technical support, or a related role
• Familiarity with servers, file systems, and basic troubleshooting steps (storage checks, remote monitoring, etc.)
• Comfortable working shift-based schedules and staying focused during critical live events
• Strong written skills for documentation and reporting

Location

Remote

Employment Type

Contract

Location Type

Remote

Department

Hawk-Eye InnovationsKinaTrax

Location: Remote-based, United States of America

Contract: Part-Time, hourly based contract, and contract length will be seasonal and dependent on business needs

Hours: Shift times: Primarily 4 pm - 12 am EST, more limited daytime shifts 8 am - 4 pm EST, some later PM shifts for west coast games. The anticipated hours are up to 40 hours per week

Expected Start Date: February 2026

Salary: $15 per hour

About the Role:

Behind every data point is a moment, and behind every moment is an Operator making sure it’s captured seamlessly. As a KinaTrax Operator, you play a critical role in live sports operations by ensuring high-quality data collection during games and sessions. You are the front line of our data ecosystem, responsible for setting the stage for downstream processing, analysis, and delivery to teams and partners across the sport.

Operators combine attention to detail, technical awareness, and calm execution in live environments. This role requires comfort with equipment, basic troubleshooting, and clear communication with internal teams to ensure captures are successful and data moves efficiently through our systems.

Core Responsibilities:

Live Data Capture & Execution:

• Operate KinaTrax capture systems during live games and sessions to ensure accurate, complete data collection
• Verify camera readiness, system status, and capture setup prior to and during events
• Monitor live streams and system indicators to identify and address issues in real time
• Ensure all assigned captures are completed according to operational standards and expectations

Technical Readiness & Troubleshooting:

• Perform basic technical troubleshooting during live operations (connectivity issues, camera streaming checks, system restarts, etc.)
• Confirm cameras are active, properly configured, and functioning as expected
• Elevate unresolved or complex technical issues to the appropriate internal team promptly and with clear documentation

Post-Game & Session Handoff

• Initiate post-game kick-off steps to support timely downstream data processing
• Verify session completion, proper file generation, and readiness for processing
• Communicate capture completion status, anomalies, or known issues to the Data Processing team through established workflows

Operational Communication & Accountability:

• Maintain clear communication with internal operations teams during and after events
• Document issues, deviations, or noteworthy events related to capture quality or system behavior
• Follow all operational protocols, escalation paths, and best practices to ensure consistent execution

We’d Love to See:

• Comfort working with computers and software tools
• Ability to learn and execute technical processes in live, time-sensitive environments
• Strong attention to detail and ability to stay focused during extended events
• Clear written and verbal communication skills
• Ability to remain calm and adaptable when issues arise
• Interest in sports, technology, or live operations is a plus

Nice-to-Haves:

• Experience with sports data, motion capture, or system integration
• Comfortable working with camera-based systems
• Familiarity with scripting or simple automation tools
• Knowledge of camera calibration or GPU performance monitoring
• Experience in data processing operations, technical support, or a related role preferred.
• Familiarity with servers, file systems, and basic troubleshooting steps (storage checks, remote monitoring, etc.).
• Comfortable working shift-based schedules and staying focused during critical live events.
• Strong written skills for documentation and reporting.

Why this Role Matters:

KinaTrax Operators are essential to everything that happens downstream—from biomechanics insights to performance analysis used by athletes and teams. The quality of our data starts with you. Your execution enables the rest of the organization to operate at a high level, making this role a foundational part of our success.

Position Overview – Employment Details:

This position requires a laptop/computer with an external monitor (multiple or widescreen monitors preferred) and a strong & stable internet connection (400mbps+ service preferred).

This is a part-time, contract-based role with the opportunity to work up to 40 hours per week, depending on schedule and operational needs. The contract will contract length will be seasonal and dependent on business needs

A select number of Operators may be invited to extend their contracts through the remainder of the baseball season. Contract extensions will be based on performance, reliability, and operational needs, and are not guaranteed.