Korean Player Support Executive
Job Summary
Job Description
This role involves providing customer support and technical issue resolution across various online platforms, including email, chat, and social media. The executive will handle multiple concurrent interactions, identify and correct technical issues on customer devices, and escalate real-time problems. Key responsibilities also include translating between Korean and English and writing reports in both languages.
Must have:
- Provide customer support and technical issue resolution.
- Handle multiple concurrent chat and email interactions.
- Identify and correct technical issues on customer devices.
- Translate Korean to English and vice versa.
- Write reports and minutes in Korean and/or English.
- Fluent in English and native in Korean.
- Ability to work weekends and public holidays.
- Deliver excellent customer service.
- Understand games from a gamer’s perspective for troubleshooting.
- Solve and analyze information accurately.
- Be a team player.
Good to have:
- Strong interest in games
- Customer service experience
- Gaming experience
Perks:
- Opportunities for promotion
- Casual dress code
- Medical
3 skills required
Job Details
Description
RESPONSIBILITIES
- Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
- To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.
- Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console.
- Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
- Escalating real-time issues to client/supervisor.
- Translate Korean to English and vice versa.
- Report and minutes writing in Korean and/or English
Requirements
- English (fluent), Korean (fluent, native)
- Requires to work on weekends and public holidays with a fixed schedule.
- Strong in both written and communicating in English and Korean - in order to liaise with Korean speaking associates
- Ability to deliver excellent customer service quality utilizing soft skills
- Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support
- Ability to solve and analyze information accurately with appropriate speed and guidelines
- Team player
- Those with a strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience
Benefits
Benefits
- Opportunities for promotion
- Casual (e.g. T-shirts)
- Medical
- Regular hours, Mondays - Fridays
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About The Company
Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video game industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. Help us bring stories to the world. Join Side's global team of passionate gamers and contribute to top-notch game development.
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