Federal Territory Of Kuala Lumpur, Malaysia (On-site)

Korean Player Support Executive

1 Month ago • All levels

Esports

Job Description

This role involves providing customer support and technical issue resolution across various online platforms, including email, chat, and social media. The executive will handle multiple concurrent interactions, identify and correct technical issues on customer devices, and escalate real-time problems. Key responsibilities also include translating between Korean and English and writing reports in both languages.

Good To Have:

Strong interest in games
Customer service experience
Gaming experience

Must Have:

Provide customer support and technical issue resolution.
Handle multiple concurrent chat and email interactions.
Identify and correct technical issues on customer devices.
Translate Korean to English and vice versa.
Write reports and minutes in Korean and/or English.
Fluent in English and native in Korean.
Ability to work weekends and public holidays.
Deliver excellent customer service.
Understand games from a gamer’s perspective for troubleshooting.
Solve and analyze information accurately.
Be a team player.

Perks:

Opportunities for promotion
Casual dress code
Medical

Add these skills to join the top 1% applicants for this job

problem-solving

team-player

game-texts

Description

RESPONSIBILITIES

Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.
Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console.
Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
Escalating real-time issues to client/supervisor.
Translate Korean to English and vice versa.
Report and minutes writing in Korean and/or English

Requirements

English (fluent), Korean (fluent, native)
Requires to work on weekends and public holidays with a fixed schedule.
Strong in both written and communicating in English and Korean - in order to liaise with Korean speaking associates
Ability to deliver excellent customer service quality utilizing soft skills
Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support
Ability to solve and analyze information accurately with appropriate speed and guidelines
Team player
Those with a strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience