Korean Player Support Executive

This role involves providing customer support and technical issue resolution across various online platforms, including email, chat, and social media. The executive will handle multiple concurrent interactions, identify and correct technical issues on customer devices, and escalate real-time problems. Key responsibilities also include translating between Korean and English and writing reports in both languages.

Must Have

• Provide customer support and technical issue resolution.
• Handle multiple concurrent chat and email interactions.
• Identify and correct technical issues on customer devices.
• Translate Korean to English and vice versa.
• Write reports and minutes in Korean and/or English.
• Fluent in English and native in Korean.
• Ability to work weekends and public holidays.
• Deliver excellent customer service.
• Understand games from a gamer’s perspective for troubleshooting.
• Solve and analyze information accurately.
• Be a team player.

Good to Have

• Strong interest in games
• Customer service experience
• Gaming experience

Perks & Benefits

• Opportunities for promotion
• Casual dress code
• Medical

Description

RESPONSIBILITIES

• Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
• To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.
• Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
• Escalating real-time issues to client/supervisor.
• Translate Korean to English and vice versa.
• Report and minutes writing in Korean and/or English

Requirements

• English (fluent), Korean (fluent, native)
• Requires to work on weekends and public holidays with a fixed schedule.
• Strong in both written and communicating in English and Korean - in order to liaise with Korean speaking associates
• Ability to deliver excellent customer service quality utilizing soft skills
• Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support
• Ability to solve and analyze information accurately with appropriate speed and guidelines
• Team player
• Those with a strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience

Benefits

Benefits

• Opportunities for promotion
• Casual (e.g. T-shirts)
• Medical
• Regular hours, Mondays - Fridays