L2 Support Engineer
Job Summary
Job Description
- Good knowledge of Oracle database
- Good knowledge of RHEL OS
- Linux OS
- Shell scripting knowledge
- Network connectivity troubleshooting
- ETL / data sourcing techniques experience
- Control M, Tomcat / WebLogic/ Apache/ Fabric experience (highly desirable)
- Production support experience with a can-do attitude
- Analyze business requirements and defects for hot fixes
- Ability to work under tight schedules
- Work effectively with senior stakeholders
- Exposure to global locations and cultures
- Understand IT project management (planning, delivery, resourcing)
- Proficient communication
- English language skills (B2 Upper-Intermediate)
- Hands-on experience with GCP
7 skills required
Job Details
Project description
Join our Development Center in Bucharest, and become a member of our open-minded, progressive and professional team. In this role you will be working on projects for one our world famous clients.
You will have a chance to grow your technical and soft skills, and build a thorough expertise of the industry of our client.
On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.
Responsibilities
The L2 Support Engineer is a member of our Client's RTB team (run-the-bank) who helps in steering the production support activities for software applications and works closely with the Development, Solution Architecture and QA practices to ensure code and design integrity of the fixes (hot fixes, patches). (S)he will follow our Client's internal Best Practices and Governance procedures and working closely with ITAOs and CTB colleagues to ensure traceability and maintainability of all production releases.
Responsibilities:
Drive on different tech adoption initiatives (GCP, EXACC, TRC etc)
Provide support for technical infrastructure components (e.g. databases, middleware and user interfaces)
Provide Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications' production platform
Estimate time required to implement remediation actions which are under direct control of RTB
Support and contribute to all relevant documentation following internal Standards, Procedures and Guidelines
Ensure appropriate vendor interaction in a multi-vendor environment
Conduct incident and problem management activities
Conduct scheduled Problem Management meetings with infrastructure groups, problem managers and incident managers OR from Agile world with SMs, POs to track progress and highlight issues
Perform detailed technology analyses to highlight weaknesses and make recommendations for improvement
Perform releases/DR exercises/application maintenance activities over weekends (usually once every 3 weeks there is a weekend activity required)
Contribute with process/compliance enhancements related to support for technical infrastructure components (e.g. databases, middleware and user interfaces)
Contribute to KPI definition in order to keep performance and identify trends
Application monitoring and performance tunning
Technical input for infra patching affecting the application stability (TRC)
Helps with the integration of new features/regions to the Client's support model. This includes managing and rolling out plans of team augmentation up to assuring homogenous knowledge within the team.
Enables and motivates the team
Continuous improvement and keeping up to date on Technology trends
Strong and close collaboration with global & local platform teams
Skills
Must have
Good knowledge of Oracle database
Good knowledge of Rhel OS
Linux OS
Shell scripting knowledge
Network connectivity troubleshooting
Previous experience in and knowledge of ETL / data sourcing techniques
Previous experience with Control M, Tomcat / WebLogic/ Apache/ Fabric highly desirable
Previous production support experience, with can do mind-set and attitude and hands-on approach
Ability to analyze business requirements, defects and propose hot fixes
Ability to work on tight schedule
Ability to work effectively with senior IT and Business stakeholders
Exposure to multiple global locations with various cultures and practices
Understand IT project management
planning, delivery, resourcing, expectation management
Proficient communication
English language skills
B2 Upper-Intermediate (written/verbal)
Nice to have
Hands-on experience with GCP
Other
Languages
English: B2 Upper Intermediate
Seniority
Regular
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