L2 Support Engineer with Mavenir

Key Responsibility:

• Minimum of 7 years of relevant experience in engineering and operations.
• Should have experience in Mavenir
• Proven ability to lead a small team, including task assignments and process setup.
• Mentor and guide team members in implementing solutions while ensuring adherence to best practices.
• Collaborate with team members to evaluate technical challenges and develop effective strategies.
• Provide technical solutions to team members following thorough risk analysis.
• Manage and coordinate the various environment used by Dev, QA, production by monitoring availability and taking a holistic view of system health.
• Design & implement elements of the technical infrastructure and network supporting our platform.
• Improve reliability, quality, and time-to-market of our suite of software solutions.
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve.
• Provide primary operational support and engineering for multiple large, distributed software applications

Key Responsibility:

• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding.
• Partner with Various teams to improve services through collaboration and coordination.
• Handle End user inquiries through ticketing system and provide proper analysis and solution within SLA.
• Anchoring Product issues and collaborating with development team to resolve on time.
• Provide oncall support and handling production incident as per incident management process

Minimum Qualification

• TECH SKILLS: Kubernetes, Docker, GitHub, Jenkins, logging and metrics, Prometheus, Elasticsearch, Kibana, Grafana IPV6, IPV4, DNS, Load Balancing concepts, Networking concept Linux, Database Concept, SQL Basic Telecom knowledge such as 4G, 5G, RAN and CORE

Roles & Responsibilities:

• Monitor system alarms, alerts, KPIs and utilization.
• Perform day to day operational activities such as Ticket, CR and incident management.
• Ensure System health and service reliability.
• Handling End user issues with Ticketing system and ensure to provide proper analysis and solution within SLA
• Coordination with various stakeholders to resolve any end user issues.
• Work with infra and network teams for allocation of new and existing hardware
• Mobile client and system log analysis to identify the root cause of any technical problem in the network.
• Escalate various issues to appropriate stakeholder with ticketing system.
• Provide On call support for various products to ensure service availability.
• Production incident handling with technical ownership.
• Maintain Technical Documentation as knowledge base.
• Identifies operational priorities by assessing operational objectives, determining project objectives, such as, efficiency, cost

Preferred Qualification:

• Experience in and/or knowledge of telecom (IMS, RCS, OTT application).
• Team spirit; strong communication skills to collaborate with various stakeholders.
• Good time-management skills, self-starter, able to work on their own.
• Intermediate Japanese Proficiency for both conversation and literacy (Good to have)
• Identifies operational priorities by assessing operational objectives, determining project objectives, such as, efficiency, cost