Language Quality Manager

The Company:

Hogarth Worldwide is a leading creative production company, producing advertising and marketing content for many of the world’s most famous brands, across all media around the world. Hogarth was founded 10 years ago and has grown from a start-up to over 4,000 people, across 28 cities worldwide and is now part of the WPP family. Our rapid growth continues to drive us forward making Hogarth an exciting place to work and a great place to achieve your career ambitions.

The Role:

The Sr Language Quality Manager will work alongside with the Language Quality Lead and manager, as well as Language Services (HWW-LS) account and project management teams, team leaders and senior management to ensure that the Language Quality Management System is integrated in the company’s culture. The Sr Language Quality Manager will be part of the overall development, implementation and maintenance of HWW-LS’ Quality Management System (QMS).

Requirements:

• Lead language quality management team to execute global language services strategy and to support global language delivery
• Assist the Language QA team in the maintenance, governance and internal control and promotion of the QMS
• Establish and enhance the department’s quality procedures, standards and specifications especially in AI translation and transcreation
• Manage the monitoring, measurement, and review of internal processes and workflows, especially those that impact the quality of the department’s language work
• Monitor and measure language delivery performance by gathering relevant data and produce statistical reports
• Lead internal audits and prepare/support external audits when required
• Identify any areas of weakness/root causes and recommend and implement improvement plans
• Review existing policies and make suggestions for changes and improvements
• Monitor and assess the effectiveness of changes made
• Work with clients as well as external suppliers when required
• Use relevant quality tools and metrics and make sure managers and other staff understand how to improve the service offering of HWW-LS
• Support team leaders & managers (when required) in conducting the CAPA procedure
• Design and deliver presentations and training as required based on quality improvement plans

Experience:

• Three-year degree or higher, preferably in a foreign language/or project/program management
• Minimum 7 years’ experience in the localisation industry
• Proven experience as language quality manager
• Considerable working experience of in ISO implementation and maintenance
• Experience of service delivery in a QMS environment

Knowledge:

• In-depth understanding of language QA and LQA procedures and relevant legal standards
• Excellent working knowledge of data analysis/statistical and reporting methods
• Proficient in MS Office Suite

Skills:

• Proficient in communicating thoughts and observations in a logical and consistent manner
• Able to manage own activities and priorities and work to deadlines
• Process-orientated, conscientious and responsible
• A keen eye for detail and a results-driven approach
• Cool under pressure
• Persistence and the ability to influence others