Lark APAC Customer Success Manager Intern

3 Months ago • Upto 1 Years • Customer Service

Job Summary

Job Description

This internship involves supporting ByteDance's Lark Customer Success team in Malaysia. Responsibilities include creating onboarding and training materials, answering customer inquiries, leading training sessions for SMEs, and managing customer operations. The intern will gain hands-on experience in the B2B SaaS space, contributing directly to customer success. The role requires strong communication, organizational skills, and a customer-first mindset. The internship is for at least 3-6 months, starting in 2025. This is a great opportunity to learn and grow within a dynamic, fast-paced environment, supporting a next-generation team productivity suite.
Must have:
  • Develop training materials
  • Answer customer queries
  • Lead training sessions
  • Manage customer operations
  • Strong communication skills
  • Organizational skills
  • Customer-first mindset
Good to have:
  • SaaS platform familiarity
  • Mandarin proficiency
Perks:
  • Dynamic team environment
  • Resourceful company environment
  • Dynamic workspace
  • Team-building activities

Job Details

Responsibilities
Lark Lark is a next-generation team productivity suite that boosts organizations' efficiency, creativity, and engagement. It seamlessly integrates Messenger, Docs, Calendar, Video calls, Emails, OKR, and more into one easy-to-use app. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity: to learn, to innovate and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and most importantly, the users we serve. Join us! About Lark CSM Team Our Customer Success team is laser-focused on putting our customers at the heart of everything we do. We don’t just solve problems – we anticipate needs, offering tailored solutions that help our customers achieve their unique goals. Fueled by a deep understanding of their challenges and needs and powered by data, we’re here to ensure our clients thrive in every step of their journey. With empathy, expertise, and a commitment to going above and beyond, we’re dedicated to being true partners in our customers’ growth journey. About the role: We’re excited to bring on a dynamic and motivated intern to support our expanding Customer Success team. As we continue to grow, we need someone who can step in and make an impact. In this role, you’ll create valuable onboarding and training materials, act as a trusted point of contact for customer inquiries, and deliver training sessions to SMEs. This is an amazing chance to dive into the B2B SaaS space, gain hands-on experience, and help shape the success of our clients. This role will be based in Malaysia, and will report into the Head of Customer Success, Lark APAC. We are looking for talented individuals to join us for an internship in 2025. Internships at ByteDance aim to offer students industry exposure and hands-on experience. Watch your ambitions become reality as your inspiration brings infinite opportunities at ByteDance. Successful candidates must be able to commit to an internship for at least 3~6 months. Please state your availability clearly in your resume (Start date, End date, and Part-time/Full-time) Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to ByteDance and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early. Job Responsibilities 1. Collaborate with the team to develop high-quality documentation and training materials for onboarding new customers. 2. Be the go-to person for answering basic customer questions and providing clear, helpful support. 3. Lead standard training sessions for small and medium-sized enterprises, helping them maximize the value of our solutions. 4. Manage batch operations for customers in stable phases of their journey, ensuring a smooth and consistent experience.
Qualifications
Minimum Qualifications: - Currently pursuing an undergraduate or postgraduate degree, preferably with a focus on Business, Marketing, or a related field. - Fluent in English - Strong communication and interpersonal skills, with the ability to clearly explain concepts and solutions. - Proactive, resourceful, and able to manage multiple tasks in a fast-paced environment. - Detail-oriented with excellent organizational skills to manage documentation and client interactions effectively. - A team player with a customer-first mindset, eager to learn and contribute to customer success initiatives. Preferred Qualifications: - Familiarity with SaaS platforms and customer-facing roles is a plus. - proficiency in Mandarin is highly preferred and a valuable asset for engaging with a diverse customer base. What We Can Offer: - A dynamic and highly motivated team environment that encourages open idea sharing and fosters healthy debates to propel our product to new heights. - A unique combination of resources of a large company and nimbleness of a startup. You will experience a dynamic work environment where your contributions are valued, and you have the resources to pursue innovative projects and ideas. - A dynamic office workspace that fosters in-person collaboration and innovation among teams. - Engaging team-building activities to foster camaraderie and collaboration. ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://jobs.bytedance.com/en/legal/privacy. If you have any questions, please reach out to us at apac-earlycareers@bytedance.com. #LI-JW5

Similar Jobs

attentive - Revenue Operations Manager

attentive

United States (Remote)
3 Weeks ago
smarsh - Senior Corporate Counsel

smarsh

Atlanta, Georgia, United States (Remote)
2 Weeks ago
London stock Exchange - Assistant Manager Tech Procurement

London stock Exchange

Bengaluru, Karnataka, India (On-Site)
1 Week ago
appzen - Manager of Demand Generation

appzen

San Jose, California, United States (On-Site)
1 Week ago
Figma - Manager, SMB Sales

Figma

San Francisco, California, United States (Hybrid)
5 Days ago
Mixpanel - Customer Success Architect

Mixpanel

Mexico City, Mexico (On-Site)
2 Weeks ago
Yggdrasil Sandbox - Integration Support Specialist

Yggdrasil Sandbox

St. Julian's, Malta (On-Site)
3 Weeks ago
ComeOn Group - Customer Experience Agent - Danish, Finnish, Swedish or Norwegian Speaking

ComeOn Group

St. Julian's, Malta (Hybrid)
4 Months ago
Tesla - Customer Support Advisor - German (C1), Ukrainian (C1) - Berlin

Tesla

Berlin, Berlin, Germany (On-Site)
5 Months ago
TurboTenent - Customer Experience Specialist

TurboTenent

Fort Collins, Colorado, United States (Hybrid)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

NCR Voyix - Service Coordinator

NCR Voyix

India (On-Site)
2 Years ago
appzen - Enterprise Account Executive

appzen

Dallas, Texas, United States (Remote)
3 Weeks ago
high radius - Account Executive - Enterprise Net-New

high radius

Houston, Texas, United States (On-Site)
2 Months ago
cyara - Senior Enterprise Account Executive

cyara

United States (Remote)
2 Weeks ago
Site Core - Senior Director, Customer Marketing

Site Core

Manchester, New Hampshire, United States (On-Site)
3 Weeks ago
Canonical - Engineering Manager, Commercial Systems

Canonical

(Remote)
2 Months ago
Applike - Senior Go Backend Developer

Applike

Hamburg, Hamburg, Germany (Hybrid)
2 Years ago
Tavus - Business Development Representative

Tavus

San Francisco, California, United States (Hybrid)
3 Months ago
Grab - Key Accounts Manager

Grab

Bangkok, Thailand (On-Site)
4 Weeks ago
Notion - Business Operations and Strategy

Notion

San Francisco, California, United States (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

limbheim studios - 3D Environment Artist

limbheim studios

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Remote)
2 Weeks ago
NCR Atleos - Executive Director – Services

NCR Atleos

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
1 Week ago
Xsolla - Technical Lead - Monetization

Xsolla

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Year ago
Razer - Senior Business Development Specialist

Razer

Shah Alam, Selangor, Malaysia (On-Site)
1 Year ago
NinjaVan - Internship (Facilities)

NinjaVan

Shah Alam, Selangor, Malaysia (On-Site)
9 Months ago
NinjaVan - Internship (Operation Excellence)

NinjaVan

Shah Alam, Selangor, Malaysia (On-Site)
9 Months ago
NinjaVan - Internship - Office Management

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
9 Months ago
OKX - 中文客服代表 Senior Agent, Customer Service (Mandarin Support)

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
9 Months ago
Intel  - Graduate Talent (Consumer IO IPs Design/Verification)

Intel

Penang, Malaysia (On-Site)
2 Weeks ago
Philips - Modality Sales Specialist, Imaging Systems

Philips

Malaysia (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

playrix  - Customer Support Representative (German)

playrix

Ireland (Remote)
9 Months ago
Mainbot studios - Customer Care Specialist

Mainbot studios

Paris, Île-de-France, France (On-Site)
3 Weeks ago
Diligent Corporation - Customer Success Manager

Diligent Corporation

New York, United States (Hybrid)
5 Days ago
Open Systems Technologies - Customer Service Representative

Open Systems Technologies

Tampa, Florida, United States (On-Site)
1 Month ago
Rackspace Technology - Customer Success Manager I

Rackspace Technology

Mexico City, Mexico (On-Site)
1 Month ago
playrix  - Customer Support Representative (German)

playrix

Cyprus (Remote)
9 Months ago
USE Insider - Customer Onboarding Manager - United States

USE Insider

United States (Remote)
6 Days ago
nubank - Fraud Support Specialist

nubank

Bogotá, Bogota, Colombia (On-Site)
2 Months ago
Amber - Customer Support Agent with English and Japanese

Amber

Bucharest, Romania (Remote)
1 Month ago
Stord - Director of Customer Experience

Stord

Atlanta, Georgia, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

About The Company

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
View All Jobs

Get notified when new jobs are added by bytedance

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug