Lead AI Engineer

Responsibilities

• Lead, mentor, and manage a team of AI Engineers in designing and developing agentic AI applications.
• Architect, plan, and oversee the implementation of AI agent swarms that collaborate efficiently to solve complex problems.
• Apply deep knowledge of LLMs (Large Language Models) and SLMs (Smaller Language Models) to build robust, reliable, and intelligent AI agents through effective prompting techniques.
• Ensure adherence to essential enterprise AI techniques including grounding, guard railing, and stringent security standards required in banking environments.
• Identify and leverage existing AI models to create efficient and scalable solutions while exploring opportunities for custom model development for specialized use cases.
• Foster a culture of continuous learning and innovation within the team, keeping abreast of latest AI trends and technologies.

Skills Required

• Deep understanding of Bot / Conversational AI / Contact Center orchestration platforms such as Yellow, Kore, Rasa, etc
• Programming skills inany scripting language desirable
• Deep expertise and experience in prompt engineering and LLM Response optimization using relevant techniques
• Understanding of Retrieval Augmented Generation and creation of documentation for RAG
• Experience in creating data sets for LLM fine tuning

Experience and Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Minimum of 4 years focused on building and maintaining Conversational AI flows
• Certification in bot development or related technologies preferred
• Demonstrated passion and interest in developing AI-based applications.
• Proven experience in building or contributing significantly to AI applications or solutions.
• Extensive understanding of Large Language Models (LLMs), Smaller Language Models (SLMs), and practical experience in prompting strategies.
• Familiarity with agentic frameworks and protocols for creating coordinated AI agent swarms.
• Expertise in critical enterprise AI techniques such as grounding, guardrailing, and comprehensive security practices suitable for financial institutions.

Zeta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.