Lead Member of Technical Staff (LMTS) - Engineering Excellence & AI Leadership

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Team

We are seeking a resilient and highly experienced technical leader to join our team, our Ohana (family), and drive the next phase of our product development. As an LMTS, you will be instrumental in setting the technical direction and engineering standards for a critical product line, collaborating closely with Product Management, Architecture, and business stakeholders. Your work will directly impact millions of users, focusing on delivering features that are not only high-quality but also technically brilliant, highly scalable, and secure. We thrive on solving complex, distributed systems challenges and fostering an environment of continuous learning and innovation.

The Role: Technical Leadership & Excellence

As a Lead Member of Technical Staff, you will be a hands-on technical leader responsible for driving engineering excellence across the full development lifecycle. This role requires a blend of deep technical expertise, a passion for emerging AI technologies, and the ability to mentor and elevate the entire engineering team.

Key Responsibilities

• Technical & Engineering Leadership: Champion and enforce best-in-class engineering practices, including architecture reviews, code quality, scalability design, and security standards.
• Emerging AI Technology Lead: Spearhead the research, prototyping, and integration of AI/ML technologies and other emerging solutions to enhance product features, performance, and user experience.
• Full-Cycle Development Ownership: Lead the design and development of features from concept to production, ensuring adherence to functional, performance, security, and compliance standards for a platform catering to millions of users.
• Quality Engineering & DevSecOps: Assume ownership of service quality by defining comprehensive test strategies, building advanced automation frameworks, and promoting DevSecOps and resilience practices.
• Architecture & Strategy: Collaborate with engineering leadership and architects to define and evolve the long-term technical roadmap, system architecture landscapes, and identify key gaps between current and desired states.
• Mentorship & Influence: Set and uphold coding standards, foster critical thinking and technical innovation, and establish open dialogue and trust across upstream and downstream service teams.

What You'll Bring

Required Experience & Technical Expertise

• 10+ years of progressive experience in software development, with a significant track record in designing and building large web-based, distributed systems.
• Deep Salesforce Expertise (8+ years required): Expert-level comprehension of the Salesforce Platform and product suite (e.g., Sales, Service, Community, Marketing, Experience Clouds).
• Experience Cloud Experience & Slack Integration is required
• System Architecture & Integration Mastery:
• Strong understanding of scalable system architecture, key design patterns, and handling large data volume (LDV) limitations and best practices.
• Expertise in data integration patterns and tools, with hands-on experience integrating Salesforce with various business systems.
• Must have experience with MuleSoft and other leading integration technologies.
• AI/Emerging Technology Experience: Practical experience or a strong foundational understanding of AI/ML technologies and their application in enterprise software.
• Coding Proficiency: Expert-level proficiency in multiple modern programming languages, including but not limited to Java, JavaScript, Apex, and Lightning Web Components (LWC).
• Experience in CI/CD - jenkins Pieline and Agentic CICD
• Quality & Security: Strong grasp of platform security capabilities (TLS, SSL, authentication patterns like SAML, SSO, OAuth) and a background in resilience and secure development.
• Operations & Release: Deep knowledge of environment management, release management, code versioning best practices, and CI/CD deployment methodologies.

Ideal Candidate Profile

• Technical Leadership: Proven capability to drive technical innovation, define and uphold engineering standards, and successfully lead high-impact technical projects.
• Problem Solver: Demonstrates strong analytical skills, quick learning ability, and the capacity to thrive and deliver results in a dynamic, uncertain environment.
• Collaboration & Communication: Excels at navigating through complex technical layers and fostering strong, collaborative relationships with both technical and non-technical stakeholders.
• Customer Focus: Cultivates connections with customers to gain deep insights into their business needs, directly informing the design and prioritization process.

Nice to Have

• Experience with Cloud Platforms such as AWS or Heroku.
• Proficiency in data visualization and business intelligence tools (e.g., Tableau).
• Active and relevant Salesforce certifications.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.