Lead Project Manager

Sprinklr is looking for a Lead Project Manager to manage enterprise-level projects for some of our biggest clients. You will be both responsible and accountable for the end-to-end delivery of projects across a range of clients.  

Responsibilities: 

• Own and manage a portfolio consisting of 5 - 7 accounts; controlling project scope, change control processes, risks/ issues and mitigation plans. 

• Partner with consulting teams, leaders and other internal departments or regional teams to coordinate and drive delivery. 

• Ensure that the overall program is effective, whilst running individual projects according to schedule and keeping within budget. 

• Develop relationships with, and ensure the appropriate participation of key client & internal stakeholders and executives. 

• Develop, build, and maintain durable and trusted relationships with clients and internal stakeholders. 

• Develop knowledge of Sprinklr platform components and module synergies, enabling the development of realistic and meaningful project plans and high-level solutions. 

• Ensure that each project is reported and forecasted accurately to all external and internal stakeholders. 

• Ensure that all project/program risks, issues and change requests are managed effectively. 

• Manage client service expectations and briefs and drive successful, measurable outcomes for the client. 

• Set the tone for the team and strive for quality and excellence in all aspects of delivery. 

• Provide weekly project status and burn reports to the relevant project stakeholders. 

• Maintain awareness of the current industry environment that shapes opportunities for client solutions. 

Experience: 

• Fluency in Korean and English (Mandatory) 

• Based in Korea with flexibility to work across the APAC region

• Extensive experience in client management, collaborating closely with business owners and executive-level clients. 

• Experienced in managing projects in IT, SaaS, Social, or Software environment. 

• Experienced working with multi-geo, multicultural delivery teams. 

• Experienced in working on large-scale project management in leading multi-organisational initiatives, and driving team accountability to achieve goals. 

• Ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings. 

• Demonstrated ability to assume a leadership role in managing project, departmental and enterprise risks related to projects, systems and business analysis. 

• Strong influencing skills and negotiation/mediation skills. 

• Ability to motivate and focus people resources where there is no direct reporting relationship. 

• Proven mentoring, supervisory, and team-building skills. 

• Ability to resolve problems with keen instincts and organisational experience. 

• Strong knowledge of software development life cycles, web technologies, and web development processes. 

• Strong verbal and written communication skills. 

• Experience in Agile project management is a plus. 

• Certification of any kind for Project Management (PRINCE2, PMP, CSM, etc.) 

• Experience in CCAAS delivery/rollout is an added advantage