Sr Product Manager - Core (Social, Marketing, Insights)

Sprinklr is seeking a dynamic and customer-obsessed Senior Product Manager to drive adoption and value realization across its core product suite. This strategic role involves direct engagement with field teams and customers, shaping product strategy through solution design and enablement. The Senior Product Manager will bridge Sprinklr’s innovation with real-world customer challenges, ensuring products deliver measurable impact.

Must Have

• Lead solution-driven engagements that help customers unlock the full potential of Sprinklr’s platform
• Tailor product capabilities to specific customer goals through workshops, QBRs, and roadmap sessions
• Drive in-person and virtual engagements to align business outcomes with product value
• Partner with sales and customer success teams to support pre- and post-sales conversations
• Deliver enablement programs that help field teams position Sprinklr’s value across industries
• Act as a product ambassador in high-touch customer interactions
• Identify adoption gaps and provide actionable insights to influence the product roadmap
• Educate clients on new features and upcoming releases to drive deeper usage
• Capture emerging trends and customer needs to inform future product development
• Demonstrated success launching or expanding Marketing Transformation or Voice of the Customer programs
• Strong track record in change management: training teams, increasing adoption, and building governance models for CX data

Perks & Benefits

• Comprehensive suite of benefits
• Voluntary healthcare coverage
• Paid time off to recharge and spend time with loved ones
• Open Mentoring Program

Sprinklr is seeking a dynamic and customer-obsessed Senior Product Manager to help drive adoption and value realization across our core product suite. In this highly strategic role, you’ll be embedded with field teams and customers, shaping product strategy through direct engagement, solution design, and enablement. You’ll be the bridge between Sprinklr’s innovation engine and the real-world challenges our customers face—ensuring our products deliver measurable impact.

What You’ll Do

Accelerate Product Adoption

• Lead solution-driven engagements that help customers unlock the full potential of Sprinklr’s platform
• Tailor product capabilities to specific customer goals through workshops, QBRs, and roadmap sessions
• Drive in-person and virtual engagements to align business outcomes with product value

Strengthen Strategic Field Alignment

• Partner with sales and customer success teams to support pre- and post-sales conversations
• Deliver enablement programs that help field teams position Sprinklr’s value across industries
• Act as a product ambassador in high-touch customer interactions

Drive Market Feedback & Innovation

• Identify adoption gaps and provide actionable insights to influence the product roadmap
• Educate clients on new features and upcoming releases to drive deeper usage
• Capture emerging trends and customer needs to inform future product development

Who You Are

• Deep understanding of customer challenges across industries like marketing, CX, and digital transformation
• Proven experience in strategic consulting, product management, or solutions architecture
• Exceptional communication and stakeholder management skills, especially in executive-level engagements
• 10–15 years in Product Marketing, Social Media, Brand Marketing, Customer Experience (CX), Insights, or Digital Experience roles—preferably within large or multi-brand organizations
• Hands-on experience with platforms such as Sprinklr, Adobe, Medallia, Qualtrics, Brandwatch, Talkwalker, Sprout, Smartly, HubSpot, etc.
• Demonstrated success launching or expanding Marketing Transformation or Voice of the Customer programs
• Strong track record in change management: training teams, increasing adoption, and building governance models for CX data