Product Owner

The Product Owner for Unified Enterprise Observability is a strategic and tactical leader responsible for defining, prioritizing, and delivering a platform that integrates monitoring, alerting, data ingestion, and security posture across Google Cloud Platform (GCP) and legacy environments. This role requires a strong understanding of ERP business processes and expertise in translating technical insights from tools like ServiceNow and SolarWinds into user-centric platform features.

Must Have

• Define product vision and strategic roadmap for observability platform
• Ensure alignment with ERP modernization goals
• Act as the voice of business users for ERP systems
• Prioritize features impacting ERP performance and user experience
• Proficiency in GCP Cloud Monitoring, Logging, and Trace
• Define requirements for data ingestion pipelines from diverse sources
• Standardize and optimize alerting policies (SLO/SLA focused)
• Drive integration of observability data into ServiceNow ITSM/ITOM
• Prioritize AIOps and event correlation features in ServiceNow
• Design intuitive UIs for monitoring and security data (single-pane-of-glass dashboards)
• Ensure platform features are self-service and accessible
• 10+ years as Product Owner/Manager
• Expertise in Scrum/Agile ceremonies and Backlog management
• Direct experience integrating monitoring/alerting platforms with ServiceNow
• Familiarity with monitoring tools like SolarWinds
• Experience with data ingestion pipelines, security logging, and application telemetry
• Experience within the ERP domain (e.g., SAP, Oracle)
• Experience with UX/UI principles for technical platforms

Description

Summary

The Product Owner for Unified Enterprise Observability is the strategic and tactical leader responsible for defining, prioritizing, and delivering a platform that integrates monitoring, alerting, data ingestion, and security posture across Google Cloud Platform (GCP) and legacy environments. This role requires a strong understanding of ERP business processes and expertise in translating technical insights from tools like ServiceNow and SolarWinds into user-centric platform features.

Key Responsibilities

1. Product Strategy, Vision, and ERP Alignment

• Enterprise Vision: Define the product vision and strategic roadmap for the centralized observability and service management platform, ensuring alignment with the organization's ERP modernization goals.
• ERP Domain Expertise: Act as the voice of the business users for mission-critical ERP (Enterprise Resource Planning) systems. Prioritize features that directly impact the performance, availability, and user experience of core ERP processes (e.g., Finance, Supply Chain).
• Value Maximization: Continuously assess and articulate the business value of platform features, particularly how technical monitoring prevents downtime and protects revenue for key business functions.

2. Technical Product Ownership: GCP, Monitoring & Data

• GCP Observability: Own the strategy and backlog for leveraging GCP Cloud Monitoring (Operations), Cloud Logging, and Cloud Trace to provide comprehensive visibility into cloud-native applications and infrastructure.
• Data Ingestion Pipeline: Define requirements for data pipelines that ingest metrics, logs, and events from diverse sources (GCP, on-prem, 3rd party tools like SolarWinds) into a centralized analysis platform. Focus on data quality, latency, and cost optimization.
• Alerting & Incident Management: Standardize and optimize alerting policies (SLO/SLA focused) to ensure rapid detection and notification of service degradation. Focus on reducing alert noise and improving Mean Time to Resolution (MTTR).

3. ITSM & Service Management Integration

• ServiceNow Integration: Drive the product roadmap for integrating observability data (alerts, events) from GCP and other tools directly into ServiceNow IT Service Management (ITSM) and IT Operations Management (ITOM) modules.
• AIOps/Event Correlation: Prioritize features for automated event correlation and enrichment within ServiceNow, ensuring technical alerts translate into actionable business-level incidents.
• Tool Rationalization: Work with engineering teams to manage and potentially consolidate capabilities between specialized tools like SolarWinds and the new GCP/ServiceNow ecosystem.

4. User Experience & Security UI Design

• Security Monitoring UI: Define and design intuitive user interfaces (UI/UX) for consuming critical monitoring and security data. This includes:
• Designing single-pane-of-glass dashboards for business health and technical performance.
• Creating user-centric workflows for reviewing security alerts, compliance drift, and incident status.
• User Enablement: Ensure the platform's features, dashboards, and alerting configurations are simple, self-service, and accessible for diverse user groups (DevOps, SRE, Application Owners, and Executive Stakeholders).

Required Skills and Qualifications

Category

Must-Have Experience

Product & Agile

10+ years as a Product Owner/Manager; Expertise in Scrum/Agile ceremonies and Backlog management.

Cloud & Observability

Strong proficiency in Google Cloud Platform (GCP) and its native monitoring tools (Cloud Monitoring, Logging, Pub/Sub).

ITSM & Tools

Direct experience integrating monitoring/alerting platforms with ServiceNow (ITSM/ITOM). Familiarity with monitoring tools like SolarWinds.

Technical Acumen

Experience with data ingestion pipelines, defining security logging/alerting requirements, and working with complex application telemetry.

Domain Expertise

Experience within the ERP domain (e.g., SAP, Oracle, major financial systems), understanding its data flows and operational criticality.

Design

Experience with UX/UI principles for technical platforms (e.g., dashboard design, defining information hierarchy).